Contact Customer Service

Why should I report an Issue with Mobile Topographer GIS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of S.F. Applicality Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Nobody home!I have subscribe but still asking me to subscribe and I can't login to the appInteresting features, but at the end of the 3 day trial I was charged $17 before being required to pay $35 for the yearly subscription so I can continue using the app.

2. I understand charging if I dont cancel my trial, that's normal, but it's a FREE trial (not $17) so if I'm being charged at the end of the trial I expect that to be my payment for the app.

3. I understand charging of iI dont cancel my trial, that's normal, but it's a Free trial (not 20$) so if I'm being charged at the end of the trial I expect that to be my payment for the app.

4. I need this to be sorted out, please.Intersting features, but at the end of the 3day trial I was charged 20$ before bring required to pay 40$ for the yearly subscription so i cancontinue using the app.

5. Spent my trial period trying to fix an install error and waiting for a response from support.

6. But unfortunately, the subscription has not reflected since the three days trial exceeded.

7. Do not fall for their sweet talks, there is no button to unsubscribe even if you want to.Most useful application I have used for many yearsI made subscription to the Mobile Topographer GIS and I have been debited for it.

8. Also does not show up in your Google subscriptions so I'm not really sure how to approach this issue.

9. Cancelled in less than 24hrs of trial period.

10. Also does not show up in your google subscriptions so I'm not really sure how to approach this issue.

11. It is just not showing in Google subscription, neither it is letting me unsubscribe from the app.

1. Fix Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart : Restarting the app will resolve most errors.
2. Update the App. Here is how:
   1. On Android goto PlayStore » Search for "" » Open Mobile Topographer GIS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for » click "UPDATE".
3. Clear Mobile Topographer GIS app cache: Clearing cached data will force your app to retrieve the latest data directly from servers.
   1. On Android, goto Settings » Apps » Select "Mobile Topographer GIS" » click Storage » click "Clear Cache".
4. Check app permissions. If any of these permissions required to use your device's features are disenabled, might not work.
5. Uninstall and reinstall . If nothing else has worked, completely uninstall then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing not working

2. Fix Server issues & Internet Connection

1. Check network connection: An unstable Internet will make be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, may not be able to connect to the Internet when running in the background.