Published by Qardio, Inc. on Mar 21, 2024

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Why should I report an Issue with Qardio Heart Health?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Qardio, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Qardio Heart Health

1. It is also for people with a heart condition or chronic condition, which needs to be monitored or improved, and for those recommended by their doctor to track their blood pressure or manage their health. *** Featured in WIRED, CNN, TechCrunch, Forbes, Financial Times, Wall Street Journal, Business Insider, PC Magazine, BBC, San Francisco Chronicle, Vogue, Engadget and many many more. “Full of useful features, making blood pressure management super easy. “QardioBase simplifies weight management. “Qardio’s blood pressure monitor puts a doctor in your pocket.

2. The Qardio app works exclusively with our award-winning devices: QardioArm smart blood pressure monitor, QardioBase X smart body composition scale, QardioTemp forehead thermometer and QardioSpO2 pulse oximeter.

3. CONNECT DEVICES AND APPS – Qardio gives you the choice of using the app for manual entries, syncing data from other apps or connecting with QardioArm, QardioBase X, QardioTemp or QardioSpO2.

4. Qardio is for anyone who wants to take control of their heart health, track a range of health vitals, improve fitness and achieve their health goals.

5. GET POWERFUL HEALTH INSIGHTS – Qardio App has more features and unique properties that any other health app so you get deeper, more actionable insights into your health.

6. Qardio makes it easy to manage your heart health.

7. UNDERSTAND YOUR DATA – Unlike other apps, Qardio not only gives you numbers, it also provides visual feedback so you know what the data actually means.

8. Track blood pressure, irregular heartbeat, 12 body composition metrics (BMI, body fat %, muscle %, bone %, water %, etc. ), weight, temperature, blood oxygen and pulse rate.

9. SHARE YOUR DATA – Qardio App offers several easy ways to share your data with your friends, family and doctors.

10. SIMPLE TO USE – Track your health data automatically in one convenient place.

11. WORKS WITH GOOGLE FIT, SAMSUNG HEALTH & MYFITNESSPAL– Seamlessly connected, making your health monitoring even easier. Why wait?

Qardio Heart Health Customer Insights

1. Would not be appopriate for someone who has difficulty bending over.I dont know if it is app or blood pressure monitor but the only way to turn on the device is to open the battery compartment wait 5 seconds and close.

2. Also, it would be helpful if you could designate specific date periods for exporting to a report, as opposed to emailing you doctor the entire file every time.I had a hard time at first fitting the cuff onto my arm, but that ended up being my mistake, as I hadn't opened it all the way.

3. Other than that, great productI like that I can send my blood pressure history to my health care professional and look forward to being able to do the same with my QardioBase.

4. The current method of unrolling the band doesn't work well, so I unhook the battery door, take the batteries out a little and put the door back on to turn the power of the band back on.

5. Additionally, a single user interface for blood pressure and scale would be good.

6. Case battery cover small tab broke, due to heavy usage of changing batteries.

7. She is able to adjust my medication without me leaving the house.Easy to useand easy to pair the Bluetooth with the device.

8. Please consider removing the slider and let us type in a weight.A good app for recording BP data.

9. I took a chance with it diregarding the many negative reviews I read online, but the folks were completely right.Love the slim portability, of the product.

10. In addition it allows you to setup a guest user in case you want to check someone else's BP in the household or in case of an emergency.

11. I especially enjoy the fact that it will alert you if your heart rate is not correct 4 out of sortsand I love the fact you can go back and look at the history.

Steps to Troubleshoot & Fix Qardio Heart Health Issues

1. Fix Qardio Heart Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Qardio Heart Health: Restarting the app will resolve most errors.
  2. Update the Qardio Heart Health App. Here is how:
    1. On Android goto PlayStore » Search for "Qardio Heart Health" » Open Qardio Heart Health » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Qardio Heart Health » click "UPDATE".
  3. Clear Qardio Heart Health app cache: Clearing cached data will force your app to retrieve the latest data directly from Qardio Heart Health servers.
    1. On Android, goto Settings » Apps » Select "Qardio Heart Health" » click Storage » click "Clear Cache".
  4. Check Qardio Heart Health app permissions. If any of these permissions required to use your device's features are disenabled, Qardio Heart Health might not work.
  5. Uninstall and reinstall Qardio Heart Health. If nothing else has worked, completely uninstall Qardio Heart Health then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Qardio Heart Health not working


2. Fix Qardio Heart Health Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Qardio Heart Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Qardio Heart Health not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Qardio Heart Health may not be able to connect to the Internet when running in the background.

Reported Issues