Contact ASUS Phone Clone Customer Service

Why should I report an Issue with ASUS Phone Clone?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mobile, ASUSTek Computer Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can transfer contacts, call logs, text messages, photos, videos, music, compressed files, files, and applications without preparing a USB cable or mobile network; if your old mobile phone is an ASUS phone, you can also transfer application data and system application settings, etc. 1: The data transfer supported by different system versions and models may be different.

2. ASUS Phone Clone (previous "ASUS Data Transfer") helps you migrate data from your old Android device to a new ASUS phone.

3. ZenFone mobile phones with stock AOSP operating system are not supported, such as: ZenFone Max Pro, ZenFone Max Pro M2, ZenFone Live L1, ZenFone Live L2, etc. 2: If you have any questions or suggestions during use, please go to the ZenTalk forum to give feedback. 3: Please make sure to update or install the latest version to experience the complete functions of ASUS Phone Clone.

1. It wasn't as smooth (several disconnects and no "Retry" button, so I had to restart the process), very slow and (probably not Asus's fault here) 6 of 16 applications it tried to migrate didn't install on the target device (Skype, Teams, Translate, Acrobat Reader, WhatsApp).Maybe this app only works for ASUS to ASUS.

2. It backs up just fine on the Pixel though.It's almost perfect, really fast and preserves all metadata, unfortunately though it doesn't scan the SD card at all and that's where I had all od my pictures on the old phone, and the new phone doesn't have an SD card slot.This app should be installed on every new Asus phone.

3. I tried to get some media files out of my old Asus into my new Huawei and the Huawei was listed as an "old device" with no way of changing like it was available for selection on the Asus phone.

4. I wouldn't use an app from unfamiliar vendor for backup/restore (not Asus or Google, I mean) and I didn't have the Google Drive backups enabled, so this app was exactly what I needed to migrate from my old Zenfone 5 to a new Zenfone 5.

5. The first time I transferred from SAMSUNG A71 I didn't get my call history but everything else like apps came over to the new Asus Zenfone 9.

6. EDIT in response to Asus: The Asus phone will not see any backups in Google Drive.

7. I eventually got it to pair and then the data transfer over WiFi fails at about 2% progress, still copying contacts and did not even get to the big files like pictures and video.

8. Use one of the many other data transfer apps available.Cannot find device.

9. other stuff is missing too.The first pairing option is the automatic way, second option is to use the qr code, and finally there's "enter the WiFi details manually" which should have been the first option.

10. For some inexplicable reason this app forces the new phone to be a WiFi hotspot meaning that it is forced to use data.

11. Off to a bad start moving to ASUS branded phone.

1. Fix ASUS Phone Clone Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ASUS Phone Clone: Restarting the app will resolve most errors.
2. Update the ASUS Phone Clone App. Here is how:
   1. On Android goto PlayStore » Search for "ASUS Phone Clone" » Open ASUS Phone Clone » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ASUS Phone Clone » click "UPDATE".
3. Clear ASUS Phone Clone app cache: Clearing cached data will force your app to retrieve the latest data directly from ASUS Phone Clone servers.
   1. On Android, goto Settings » Apps » Select "ASUS Phone Clone" » click Storage » click "Clear Cache".
4. Check ASUS Phone Clone app permissions. If any of these permissions required to use your device's features are disenabled, ASUS Phone Clone might not work.
5. Uninstall and reinstall ASUS Phone Clone. If nothing else has worked, completely uninstall ASUS Phone Clone then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ASUS Phone Clone not working

2. Fix ASUS Phone Clone Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ASUS Phone Clone be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ASUS Phone Clone not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ASUS Phone Clone may not be able to connect to the Internet when running in the background.