Contact ASUS Router Customer Service

Why should I report an Issue with ASUS Router?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ASUSTeK Computer inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We are aiming to provide the best WiFi and Internet-surfing experiences you have ever had with these comprehensive features. …. …. …. …. - Lyra/Lyra mini/Lyra Trio/Lyra Voice (needs to be at least 3. 0. 0. 4.

2. The ASUS Router app unlocks the power to manage your network in just a few taps whenever you want, wherever you go.

3. Some of the features are only available on supported models or firmware later than 3. 0. 0. 4. 388. xxxxx.

4. Only supports router login and partial management functions.

5. Get excited for the ASUS Router App!

6. New features are consistently being added.

7. Please visit the official ASUS website to view the latest list of supported models.

1. I can only see devices that have already been connected, new devices added to my network don't show up and I can't edit the information of the devices that are already connected.It covers most of what the web app does but in different areas and of course some things are missing and some things only existing in this app.

2. Asus has given up on the app.Works great! (Samsung S5 active) I am able to update firmware, reboot, see ALL connected devices and more.

3. The thing is jarring to use.This used to work well for my needs such as monitoring what device are connected, blocking access, changing connection settings, bed time schedules, etc.

4. Almost impossible to read! Why?? Why is there so much white space and the important data so difficult to get to?? Come on guys! Big easy to read numbers from a few feet away!The fact that there's no "forgot/reset password" option is just stupidity.

5. For example I manage a few for family and friends who aren't as technically inclined... Would be nice to be able to use that app with theirs also rather than always resorting to the management web page.The app has become very slow, it takes about a full minute for anything to open once you click on it.

6. This is a trash app that you should use for setting up your router (even then it had random connection issues) and then disable the app to use later should you need to set up the router again.Great App and easy to use.

7. If I experience a slow down on the network this app allows quick access to determine if the router is the issue.

8. iOS version passes the check with no problems.It is a handy app for your ASUS router.

9. I'm no fan of Netgear's products (which is why I left them) but they at least got the app right.App is now a must for me, it used to have a few features only, but they've slowly added way more functions (almost as much as connecting directly to your modem through the browser).

10. Overall this is a good, useful app.Don't know what happened, but it no longer connects to my router, I can no longer use standard features in the app.

11. Got a new phone, and I'm being told to factory reset all my routers to change my password? Maybe I'm missing something but to Me its the markings of a lousy UI.

1. Fix ASUS Router Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ASUS Router: Restarting the app will resolve most errors.
2. Update the ASUS Router App. Here is how:
   1. On Android goto PlayStore » Search for "ASUS Router" » Open ASUS Router » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ASUS Router » click "UPDATE".
3. Clear ASUS Router app cache: Clearing cached data will force your app to retrieve the latest data directly from ASUS Router servers.
   1. On Android, goto Settings » Apps » Select "ASUS Router" » click Storage » click "Clear Cache".
4. Check ASUS Router app permissions. If any of these permissions required to use your device's features are disenabled, ASUS Router might not work.
5. Uninstall and reinstall ASUS Router. If nothing else has worked, completely uninstall ASUS Router then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ASUS Router not working

2. Fix ASUS Router Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ASUS Router be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ASUS Router not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ASUS Router may not be able to connect to the Internet when running in the background.