Published by Autodesk Inc.

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with A360?



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Why chat with our AI A360 Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of A360.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Stop messing around with stuff that actually works.Am I missing something? Can I really not access my A360 'drive' saved models through this app? Can't view .RVT, .NWC or .IFC? If that's truly the case, what even is the point of this app? I'm at a loss for words - can't believe that Autodesk hasn't implemented any kind of effective Android Tablet 3D viewer (sim BIMX) for their softwares.Works for about 4 days then just times out on everything.

2. Just get your free account from the autodesk website to use it.Installed A360 to be able to use my files from the 360 drive - turns out that besides fusion team i can see nothing.

3. does not display text for comments created in both the app itself and the web app ...measurement-tool not works any more :( I'm using that app, Android-A360 and really enjoying it.

4. We have lost so much time on this project we just informed the company that contracted us that we will no longer accept any files that must be opened on the a360.

5. Takes a while to load up the model (which has pipework pumps, stairs, multi level buildings, machiney etc) but stable once its going.

6. I have an A360 drive containing navisworks, dwg, etc which can no longer be accessed from the app.

7. The main missing feature is the ability to dynamically create links to text in a Search panel.

8. 🙃Three different devices, there different configurations and manufacturers, every one starts up with "unknown error" and goes back to the initial wizard.

9. Tried re-downloading the maps, removed and reinstalled the app doesn't matter if its apple or Android.

10. What's the point of A360 app if it can't see A360 deive? but box, buzzsaw, that's REAL important.

11. Maybe you should come back to basics and invest in software development that actually works as advertised.

Steps to Troubleshoot & Fix A360 Issues

1. Fix A360 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart A360: Restarting the app will resolve most errors.
  2. Update the A360 App. Here is how:
    1. On Android goto PlayStore » Search for "A360" » Open A360 - View CAD files » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for A360 » click "UPDATE".
  3. Clear A360 - View CAD files app cache: Clearing cached data will force your app to retrieve the latest data directly from A360 servers.
    1. On Android, goto Settings » Apps » Select "A360 - View CAD files" » click Storage » click "Clear Cache".
  4. Check A360 app permissions. If any of these permissions required to use your device's features are disenabled, A360 might not work.
  5. Uninstall and reinstall A360. If nothing else has worked, completely uninstall A360 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing A360 not working


2. Fix A360 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make A360 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to A360 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, A360 may not be able to connect to the Internet when running in the background.

Reported Issues

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