Published by FatSecret on Nov 14, 2024

Report an issue with Calorie Counter.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Calorie Counter by fatsecret?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of FatSecret to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Calorie Counter by fatsecret image 1 contact Calorie Counter by fatsecret image 2

Calorie Counter Customer Insights

Steps to Troubleshoot & Fix Calorie Counter Issues

1. Fix Calorie Counter Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Calorie Counter: Restarting the app will resolve most errors.
  2. Update the Calorie Counter App. Here is how:
    1. On Android goto PlayStore » Search for "Calorie Counter" » Open Calorie Counter by fatsecret » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Calorie Counter » click "UPDATE".
  3. Clear Calorie Counter by fatsecret app cache: Clearing cached data will force your app to retrieve the latest data directly from Calorie Counter servers.
    1. On Android, goto Settings » Apps » Select "Calorie Counter by fatsecret" » click Storage » click "Clear Cache".
  4. Check Calorie Counter app permissions. If any of these permissions required to use your device's features are disenabled, Calorie Counter might not work.
  5. Uninstall and reinstall Calorie Counter. If nothing else has worked, completely uninstall Calorie Counter then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Calorie Counter not working


2. Fix Calorie Counter Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Calorie Counter be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Calorie Counter not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Calorie Counter may not be able to connect to the Internet when running in the background.

Reported Issues