Contact Lock & Alert Customer Service

Why should I report an Issue with Lock & Alert?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Equifax Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Lock & Alert puts you in charge of who can access your Equifax credit report, with certain exceptions. ¹ Lock or unlock your Equifax credit report with just a simple click or swipe, and we’ll alert you each time your Equifax credit report is locked or unlocked. • Lock your Equifax credit report to help better protect against identity theft. • Applying for credit?

2. If this is your first time using Lock & Alert, please choose “Sign up”. ¹ Locking your Equifax credit report will prevent access to it by certain third parties.

3. Then simply swipe or click again to lock when you're done. • We'll alert you each time your Equifax credit report is locked or unlocked. • Having trouble or need a quick answer while using the app?

4. Locking your Equifax credit report will not prevent access to your credit report at any other credit reporting agency.

5. Visit the Support tab in the app to find the answers to frequently asked questions, or to contact customer service. • Sign in to the Lock & Alert app using biometrics, or enter your user name and password.

6. Your Lock & Alert credentials would be different from your myEquifax username and password, unless you registered with the same username and password for both.

7. Important Note: Lock & Alert and myEquifax use separate accounts.

8. Open the app, and unlock with one simple swipe or click.

9. Entities that may still have access to your Equifax credit report include: companies like Equifax Consumer Services LLC, which provide you with access to your credit report or credit score, or monitor your credit report as part of a subscription or similar service; companies that provide you with a copy of your credit report or credit score, upon your request; federal, state and local government agencies and courts in certain circumstances; companies using the information in connection with the underwriting of insurance, or for employment, tenant or background screening purposes; companies that have a current account or relationship with you, and collection agencies acting on behalf of those whom you owe; companies that authenticate a consumer's identity for purposes other than granting credit, or for investigating or preventing actual or potential fraud; and companies that wish to make pre-approved offers of credit or insurance to you.

1. What's the point of this app if I have to call EVERY TIME?It stopped working, well fingerprint log in has never worked, you turn it on but it still makes you type your password at each login, but now it doesn't work at all, says "please give us a call" when you log in, everytime...It's showing my account is frozen and there is no way to unfreeze it.

2. Please do not reply to this email.. This app sucks!! Seems very suspect that the developer email and contact info etc says Equifax but you can’t log in with your “Equifax login info”? You have to signup and register with Lock & Alert 1st? Make it make sense to me.

3. Of the three credit bureaus Equifax is the biggest pain to deal with.Keep getting error code 112 and support is pretty much useless as they keep telling me there's nothing wrong with my account.

4. I was also able to set it up to log in using my biometric data.Love the ability to lock and unlock my credit report so easily! I ran into the same issues as others mentioned at first with app not able to reach servers and log in.

5. Very concerning.***UPDATE*** Got email back saying You sent a message to an Equifax address that is used only to receive mail - the mailbox is not monitored and you will not receive a reply to your message.

6. When you try to call, it takes forever for someone to get on the line.App never works! Always claims wrong login credentials.

7. Once I signed up with my credentials, a soft pull was made against Equifax to confirm my identity and a verification code sent to me.

8. The update didn't appear in my app store until I used the app and tried to login- phones recognize what apps you're using now and just keep those up-to-date.

9. Once I updated the app though, I was able to login again without a problem.I have been trying for months to get access back to this app.

10. That's funny, because it's still able to be downloaded from the Google play store!! I'm beyond frustrated with this.Didn't work to start with.

11. Customer service is extremely difficult to communicate with and asks for all of your personal data and provides no resolution.

1. Fix Lock & Alert Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lock & Alert: Restarting the app will resolve most errors.
2. Update the Lock & Alert App. Here is how:
   1. On Android goto PlayStore » Search for "Lock & Alert" » Open Lock & Alert » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lock & Alert » click "UPDATE".
3. Clear Lock & Alert app cache: Clearing cached data will force your app to retrieve the latest data directly from Lock & Alert servers.
   1. On Android, goto Settings » Apps » Select "Lock & Alert" » click Storage » click "Clear Cache".
4. Check Lock & Alert app permissions. If any of these permissions required to use your device's features are disenabled, Lock & Alert might not work.
5. Uninstall and reinstall Lock & Alert. If nothing else has worked, completely uninstall Lock & Alert then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lock & Alert not working

2. Fix Lock & Alert Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lock & Alert be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lock & Alert not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lock & Alert may not be able to connect to the Internet when running in the background.