Published by Dubox: Cloud Storage to Backup, Sync&File upload on Feb 26, 2024

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Why should I report an Issue with TeraBox: Cloud Storage Space?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Dubox: Cloud Storage to Backup, Sync&File upload to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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TeraBox Customer Insights

1. But again, not important enough to lower a star rating.this is really great! it gives us 1TB of storage for free, but there's one problem for me that Probably no one else has: I'm doing the third task, and when I've completed it, it hasn't given me a notification saying round 3 was completed, this might be a problem for some people too, but I think it's just a bug in the app, may I have some explanation though? that would be great.I love this app very much.

2. Not having the option to disable this feature ruins the primary purpose of a data backup system.I DO NOT mind ads in exchange for free services.

3. Very annoyed at the moment!đŸ¤ŦđŸ¤ŦđŸ¤ŦđŸ¤Ŧ And now that I'm trying premium free the app doesn't want to allow me to organize photos at all.

4. Uninstalling.This app was advertised as a cloud storage option if you wanted to clear space on your phone, but after transferring from one phone to another, the experience has deteriorated significantly from what I can only guess is the result of money hungrydevs.

5. Waste of space and data, privacy completely violated regardless what their ToS might say! 👎đŸģ👎đŸģI'll admit, the 1TB of space is pretty cool, cause now I don't really have to worry about losing files.

6. Also, u used to be able to upload big files for free, but that's locked behind a premium purchase.

7. However, in the following months, the free version was altered and reduced to video lengths of under 1 minute, I believe.

8. If you'd like, I can give you colors you can use for a actual Dark Mode.LOVE Terabox! Yes there's tons of ads, but they're not super intrusive and considering what they offer; yes.

9. Hope it can change like the photos where you can put in different sections to find your video easier.

10. And I've been trying to move photos to folders for over an hour and it just keeps freezing.

11. To use the Upload file or folder feature you have to go to the paid version.

Steps to Troubleshoot & Fix TeraBox Issues

1. Fix TeraBox Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TeraBox: Restarting the app will resolve most errors.
  2. Update the TeraBox App. Here is how:
    1. On Android goto PlayStore » Search for "TeraBox" » Open TeraBox: Cloud Storage Space » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TeraBox » click "UPDATE".
  3. Clear TeraBox: Cloud Storage Space app cache: Clearing cached data will force your app to retrieve the latest data directly from TeraBox servers.
    1. On Android, goto Settings » Apps » Select "TeraBox: Cloud Storage Space" » click Storage » click "Clear Cache".
  4. Check TeraBox app permissions. If any of these permissions required to use your device's features are disenabled, TeraBox might not work.
  5. Uninstall and reinstall TeraBox. If nothing else has worked, completely uninstall TeraBox then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TeraBox not working


2. Fix TeraBox Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TeraBox be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TeraBox not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TeraBox may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Please cancel my subscription

    — by Bjorn Aguilar 1 week ago

  • please give me a refund

    — by Kurtjustine Placido 1 month ago

  • please cancel my subscription

    — by Kurtjustine Placido 1 month ago

  • i want refund for my auto renewal purchase.. deducted but still not premium

    — by jeffrey ville 1 month ago

  • I request a refund for the subscription charge and please can el my subscription. Thanks

    — by Fidel Moreno 2 months ago

  • Cancel my subscription

    — by Zach call-fregeau 2 months ago

  • saya ingin membatalkan langganan terabox dan kembalikan uang saya

    — by zax 2 months ago

  • Can you please cancel my subscription? Thank you.

    — by Ninjayas 4 months ago

  • My non Consensual intimate media is being circulated on your Terabox app which is deepfake AI generated however because my name is being used for the video it is Violation of my copyright as well, I am expecting immediate removal of this link - https://closed.services/closed-services/ios-vpn/new/index.php?encoded_value=262DXM&transaction_id=0eb56cbbbab745e187c23874329489de&source_id=18186407&affiliate_id=26# it is life threatening for me.

    — by Janvi Singh 4 months ago

  • Am I getting 1TB free or 10 MB? I got only 10 MB.

    — by Annie 1 year ago

  • Request to delete account

    — by Divyansh Godara 1 year ago

  • Hi, someone registered a TeraBox account using my referral link but I never received my extra 2000GB cloud storage space. Please advise. Thank you.

    — by Gareth Colville 1 year ago

  • Hi, someone signed up for TeraBox using my referral link a couple of weeks ago but I never received my 2000GB extra cloud storage. Please advise. Thank you.

    — by Gareth Colville 1 year ago

  • Please cancel my Trabox subscription.

    — by Sujith 1 year ago

  • How to change email address on my terabox account?

    — by brian 1 year ago

  • delect my account

    — by AASHAYBALAPURKAR 2 years ago

  • Please delete my account, this Email dubox

    — by Kayes 3 years ago