Published by Boxer on Oct 28, 2024

contact Boxer - Workspace ONE Chat with our AI-based Boxer Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Boxer?



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Why chat with our AI Boxer Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Rule settings like that are available in the Touchdown email client, but a recent change is now forcing us to use Boxer, where message rules are apparently not a feature (even though I found people asking for them on the Boxer forums as far back as 2014!).This mail client went from great to garbage fairly quickly.

2. Yet, we are being treated like we are a child without any knowledge or experience.It is annoying that calendars from other accounts, such as Google, can be seen in the Boxer calendar view, but the Boxer calendar can't be seen in the default Calendar app.

3. There ought to be a setting option showing all the folders, and asking you which ones you want to sync automatically.I keep having issues where it freeze and emails don't go out, it stays stuck in the outbox.

4. The support doesn't help either, try to blame you for the issue...randomly outgoing emails get "unable to send" message and it will never leave the outbox, and go back to Draft.

5. My work email used outlook on iPhone, boxer on Android.

6. I'm curious how people operate business that way, for me it's not possible.Unreliable. I have battery optimization turned off, but Boxer inevitably gives up syncing, and does so silently.

7. the bigger problem is that I'm not even aware there's an issue, there's no notification, everything looks normal but emails just don't go out, it happens once a week.

8. All notifications I receive are blank! I'll have a Boxer notification visible, but when I expand it, there's no text.

9. Notifications for email keep coming even if notifications for all emails are disabled in the app.

10. I'd used Boxer for at least a couple years with no problems, but with my latest install this show-stopping bug is making the app not so helpful for me.

11. I can create an issue if you have some kind of feedback mechanism.UPDATE: Tried all work arounds.

Steps to Troubleshoot & Fix Boxer Issues

1. Fix Boxer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Boxer: Restarting the app will resolve most errors.
  2. Update the Boxer App. Here is how:
    1. On Android goto PlayStore » Search for "Boxer" » Open Boxer - Workspace ONE » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Boxer » click "UPDATE".
  3. Clear Boxer - Workspace ONE app cache: Clearing cached data will force your app to retrieve the latest data directly from Boxer servers.
    1. On Android, goto Settings » Apps » Select "Boxer - Workspace ONE" » click Storage » click "Clear Cache".
  4. Check Boxer app permissions. If any of these permissions required to use your device's features are disenabled, Boxer might not work.
  5. Uninstall and reinstall Boxer. If nothing else has worked, completely uninstall Boxer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Boxer not working


2. Fix Boxer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Boxer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Boxer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Boxer may not be able to connect to the Internet when running in the background.

Reported Issues

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