1. Whether you have a child who is in college, an elderly parent who lives in another state, or a spouse who is going on a business trip, Dexcom Follow is there to keep you connected and informed. • Monitor your loved one’s glucose activity at school or across the country. • Receive glucose information from up to 10 different Sharers – children, friends, or other loved ones. • Respond quickly with the help of customizable glucose alerts and push notifications that can inform you when a Sharer’s glucose levels are outside the norm.
2. Through secure wireless connections, Dexcom Follow allows you to view and follow the glucose levels, trends and data of your loved ones.
3. In order to protect your privacy and personal information, and promptly resolve any technical or customer services issues you are having with any Dexcom product, please contact 1-888-738-3646.
4. Dexcom Follow is the perfect companion to your loved one’s Dexcom CGM, connecting you to those nearest and dearest to you, even when they’re far away.
5. Dexcom is required to follow up with customers regarding product-related complaints.
6. The Dexcom Follow app is part of the Dexcom SHARE® system.
7. Use this app if your loved one is sharing data from their Dexcom CGM app.
8. This app store should not be used as your first point of contact to resolve technical or customer services issues.
9. The Sharer will need to send an invitation to allow you to connect after you have installed the Follow app.
10. Dexcom determines that your comment/complaint requires follow up, a technical support representative will attempt to contact you to gather more information regarding your comment/complaint.
1. I love the idea of the app & being able to watch my teens b/g while away from me but having to turn optimization off is literally ruining my phone.
2. Changing email addresses, changing up, uninstalling, reinstalling, clicking link, not clicking link, checking if my phone is updated.
3. There are times when the app will literally disappear from my phone's notification bar and then suddenly show back up with a notification like it does when I first turn my phone on.
4. Once I got a different phone, however, now it doesn't keep me updated.
5. Crash, crash, crash, this seems to be all this app does.....oh wait, I'm wrong, it also doesn't allow me to set a sharer photo.
6. Please make the follow app work right for newer phones too! This is a serious issue.EDIT: I turned my battery to unrestricted in the app and problem solved.
7. I have to manually go to the apps icon and start the app up to get the display to work again and then it doesn't last long.
8. It's supposed to make life easier but it doesn't when I have to worry whether or not I'm actually getting readings in the middle of the night.App will not open.
9. Way too unreliable to be of any use for keeping my mother alive.It worked really at first! I live pretty far from my mom who has type 1 diabetes so I like to be aware if anything happens with her blood sugar.
10. I can't get sound notifications unless my phone volume is on.
11. I'd like to know what happened to make it start doing this out of the blue & how to correct it ASAP!Edited to add: if you have the problem I was having it is the transmitter.