Contact Dexcom G6 Customer Service

Why should I report an Issue with Dexcom G6?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Dexcom to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Always know your glucose number and where it’s heading with the Dexcom G6 and G6 Pro Continuous Glucose Monitoring (CGM) Systems –indicated for diabetes treatment decisions with zero fingersticks and no calibration. * A core feature of the Dexcom G6 and G6 Pro Systems is providing users with alarm/alerts based on their glucose level. *Fingersticks required for diabetes management decisions if symptoms do not match readings.

2. The Dexcom G6 and G6 Pro Systems provide personalized trend alerts right on your smart device and lets you see when your glucose levels are going too low, or too high, so you can better manage your diabetes.

3. This will allow you to silence calls or texts but still receive audible CGM Alarm and Alerts, including the Urgent Low Alarm, Low and High Glucose alerts, Urgent Low Soon Alert**, and Rise and Fall Rate alerts**.

4. Followers can monitor your glucose data and trends in real time on their compatible smart device with the Dexcom Follow** app.

5. Dexcom G6 and G6 Pro provide real-time glucose readings for patients with type 1 or type 2 diabetes every five minutes.

6. The Always Sound** setting, which is on by default, allows you to receive certain Dexcom CGM Alerts even if your phone sound is off, set to vibrate, or in Do Not Disturb mode.

7. Custom alert sounds are available, including a Vibrate-Only option on the phone for glucose alerts.

8. For safety, the Urgent Low Alarm and three alerts cannot be silenced: Transmitter Failed, Sensor Failed, and App Stopped.

9. The Alert Schedule** feature lets you schedule and customize a second set of alerts.

10. Share** your glucose data with up to ten followers in real time.

11. A Home screen icon shows you if your Alerts will sound or not.

1. As somebody who runs a lot I was really looking forward to the ease of being able to monitor myself while running without having to pull my phone out but this has been a flop.I can't enter text for events or scroll back several days or weeks.

2. Allow me to acknowledge and silence alerts without opening app.It does a great job monitoring my glucose levels BUT (and you have to do this using your glucometer and sticking your fingers), it has to be calibrated at least twice a day, and even then it's readings have been 10 - 60 points off.

3. My watch screen is completely black, or it won't connect to my dexcom readings on my phone for hours.

4. It sucks, I have to leave my work area, dig out my phone, remove my gloves, find the notification, open the app, wait, acknowledge, then switch to my media and restart.

5. I need to be able to enter info about my events like what meal and be able to write exactly what I ate like it does in the libre 2 app.

6. Dexcom went out of their way to PAUSE the media instead letting the phone mute it, like every other app.

7. Emails to developer go to unmonitored email account.Three times they disqualified the phone I was using, forcing a new purchase.

8. I appreciate that Dexcom has come out with a compatible watchface that accurately tells the glucose readings via Bluetooth directly from the transmitter.

9. It would be great if it were possible in future releases to have the numbers available as a complication for other watch faces.

10. Do you have money to waste? Lately, it loses connection to my new Samsung phone forcing a bluetooth repair.

11. Just pull data from the app instead of making me fill all the info in each time.

1. Fix Dexcom G6 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Dexcom G6: Restarting the app will resolve most errors.
2. Update the Dexcom G6 App. Here is how:
   1. On Android goto PlayStore » Search for "Dexcom G6" » Open Dexcom G6 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dexcom G6 » click "UPDATE".
3. Clear Dexcom G6 app cache: Clearing cached data will force your app to retrieve the latest data directly from Dexcom G6 servers.
   1. On Android, goto Settings » Apps » Select "Dexcom G6" » click Storage » click "Clear Cache".
4. Check Dexcom G6 app permissions. If any of these permissions required to use your device's features are disenabled, Dexcom G6 might not work.
5. Uninstall and reinstall Dexcom G6. If nothing else has worked, completely uninstall Dexcom G6 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Dexcom G6 not working

2. Fix Dexcom G6 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Dexcom G6 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Dexcom G6 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Dexcom G6 may not be able to connect to the Internet when running in the background.