Contact Dexcom Clarity Customer Service

Why should I report an Issue with Dexcom Clarity?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Dexcom to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Dexcom Clarity users experience up to 15% increased time in range (70-180mg/dL) as compared to non-users. • Keep tabs on your time in range, patterns and other key metrics. • Allow clinics to access to your data and reports to make appointments more efficient. • Turn on daily or weekly notifications and emails. • Connect to partner apps for more features and benefits.

2. In order to protect your privacy and personal information, and promptly resolve any technical or customer services issues you are having with any Dexcom product, please contact 1-888-738-3646.

3. If Dexcom determines that your comment/complaint requires follow up, a technical support representative will attempt to contact you to gather more information regarding your comment/complaint. *Parker AS, Welsh J, Jimenez A, Walker T.

4. It provides relevant insights into users’ retrospective glucose values, patterns, and trends over time.

5. This app store should not be used as your first point of contact to resolve technical or customer services issues.

6. Dexcom Clarity is a diabetes management application for CGM users.

7. It can help you identify glucose patterns and, with your healthcare professional, determine the potential causes of those patterns.

8. Dexcom Clarity is an important part of your Dexcom CGM system.

9. Dexcom is required to follow up with customers regarding product-related complaints.

10. Insights from big data (2): Benefits of self-guided retrospective review of continuous glucose monitoring reports. Diabetes Technol Ther. 2018;20(S1):A-27.

1. Pity, because I really wanted to come into the 21st century and use the phone instead of the Dexcom reader.Experiencing the same problem as many others that this app does not allow me to login.

2. App used to work but since about the start of the new year, it has stopped working and will not even allow me to login or even recognize my email to reset the password.

3. It shouldn't be this hard when you're trying to get your numbers/trends/stats just because of a phone changeI have tried dozens of times to finish signing up; the app refuses to allow my information to be updated.

4. However, anytime you navigate away from the dexcom clarity app to your email app, once you go back to dexcom, it automatically takes you to the main login screen.

5. Entirely due to Dexcom and Clarity arming me with the data I need to make better decisions.Excellent app which is coupled together with ACCURATE & RELIABLE sensors.

6. When are you going to be compatywith android phones other than Samsung or Google? Not everyone has these brands of phones.Ok, I finally got in using a prior user name and many, many guesses at a former password.

7. The only regret I have about moving from freestyle libre to dexcom is that I didn't do it much sooner.App doesn't recognize my account despite it being the same as my username.

8. As a result I can't upload any data, which means the Clarity app is just taking up memory in my phone.

9. I'll keep it on the Chromebook so I can continue trying to update personal information, but until and unless I'm successful, the phone won't be used for any diabetes decisions.

10. How is it that you can afford to pay lawyers in every country on earth to compose user agreements in every language on the planet, but you seem incapable of hiring programmers to create a better android app? This creates BIG trust issues.Everything works well.

11. Presumably a pixel 6 pro problem, but unsure as customer service has been unhelpful.Since my phone isn't compatible with the G7 app, it was recommended that I use this app.

1. Fix Dexcom Clarity Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Dexcom Clarity: Restarting the app will resolve most errors.
2. Update the Dexcom Clarity App. Here is how:
   1. On Android goto PlayStore » Search for "Dexcom Clarity" » Open Dexcom Clarity » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dexcom Clarity » click "UPDATE".
3. Clear Dexcom Clarity app cache: Clearing cached data will force your app to retrieve the latest data directly from Dexcom Clarity servers.
   1. On Android, goto Settings » Apps » Select "Dexcom Clarity" » click Storage » click "Clear Cache".
4. Check Dexcom Clarity app permissions. If any of these permissions required to use your device's features are disenabled, Dexcom Clarity might not work.
5. Uninstall and reinstall Dexcom Clarity. If nothing else has worked, completely uninstall Dexcom Clarity then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Dexcom Clarity not working

2. Fix Dexcom Clarity Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Dexcom Clarity be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Dexcom Clarity not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Dexcom Clarity may not be able to connect to the Internet when running in the background.