Contact Dexcom G5 Customer Service

Why chat with our AI Dexcom G5 Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Dexcom G5.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Now I am using the Dexcom reciever again and the whole reason I got the Dexcom G5 is to use my phone to monitor blood sugar levels.

2. While they say that it may take 'several weeks or more', a more accurate response would have said 'several months or never'.I am thinking about switching to a competitor because it is Completely unacceptable that this product does not work with the note 9....it is a Good concept just needs to work better with android phones ! I have had many problems with pop ups and it not being able to connect to my transmitter.

3. If you play games on your phone and turn down the media volume, you are turning down your alerts in the process.

4. I like the idea of being able to use your smart phone as well as your regular monitor but feel like this should include all smart phone users not just ones lucky enough to have compatble phones.

5. I wish they would make this app available on the Samsung Galaxy note 9 It has been out for plenty of time now and still cant be used on the best smart phone on the marketsays device incompatible.

6. My phone has no issues with any other bluetooth device, only the Dexcom Transmitter.

7. Now the app is applicable to my phone and was working fine until just last week when I lost communication with the transmitter.

8. Disappointing to say the leastThe app is convenient, easy to use and a blessing to be able check my bg levels with a touch on my phone.

9. Very good way to keep track of your glucose levels!!! Love it the alarms do get annoying but you can change the level high or low that it alerts you.

10. Also, I have an LG phone (LG 7Q +) and looking at the compatible list, there are very few LG phones even on the list.

11. Then make sure to have your alarms turned back on.Life saving device/app! Unfortunately, there is an issue with alerts, which is the primary reason to use this app.

1. Fix Dexcom G5 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Dexcom G5: Restarting the app will resolve most errors.
2. Update the Dexcom G5 App. Here is how:
   1. On Android goto PlayStore » Search for "Dexcom G5" » Open Dexcom G5 Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dexcom G5 » click "UPDATE".
3. Clear Dexcom G5 Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Dexcom G5 servers.
   1. On Android, goto Settings » Apps » Select "Dexcom G5 Mobile" » click Storage » click "Clear Cache".
4. Check Dexcom G5 app permissions. If any of these permissions required to use your device's features are disenabled, Dexcom G5 might not work.
5. Uninstall and reinstall Dexcom G5. If nothing else has worked, completely uninstall Dexcom G5 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Dexcom G5 not working

2. Fix Dexcom G5 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Dexcom G5 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Dexcom G5 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Dexcom G5 may not be able to connect to the Internet when running in the background.