Contact Dexcom G6 Simulator Customer Service

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1. This simulator, of course, doesn't really do anything but remind you that Dexcom has no trouble making an app that can work on multiple Android models....but of course, it has no practical value.Waste of my time! i thought I was going to find an app to use instead of my Dexcom G6 monitor which is just another thing that I have to keep track of and carry around and make sure I have it and blah blah blah.

2. I do not need a tutorial manual on how to use the real useable app, which is what this is.. This is a disgrace! I don't understand what dexcom is thinking, but I think giving them a call or writing them every email in the world is necessary for them to make an app that works on all phones so it can save more peoples lives!! I wish I could write more, but the word limit..This app is a bigger problem for Dexcom.

3. Was excited to get G6 for son so family could help monitor glucose levels - after all, app was "Available for Android." Except not really - so few Android models allowed for actual app download the whole family would have to switch phones to participate.

4. Dexcom sends to phone and meter every cpl minutes.I have been using the Dexcom G6 app for almost a year on my Motorola 5G Ace phone.

5. I would rather pay more for something that works then to deal with a frustrating app.I used the receiver provided by Dexcom initially and later added the app for Android.

6. Dexcom needs to make it so that you can truly use either the monitor or your cell phone.

7. Dexcom claims they can't be bothered to certify more phones because there are so many.

8. I do have the reader, but prefer it one my phone.unbelievable like all other reviews, I need an app that monitors my blood and can send it to followers on the follow app too.

9. Dexcom needs to deal with the issue.

10. I was wanting to get Dexcom because it's covered on my insurance.

11. They have a working G6 app that is compatible with very few phones, they have everything there for a happy customer base yet ignore it.

1. Fix Dexcom G6 Simulator Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Dexcom G6 Simulator: Restarting the app will resolve most errors.
2. Update the Dexcom G6 Simulator App. Here is how:
   1. On Android goto PlayStore » Search for "Dexcom G6 Simulator" » Open Dexcom G6 Simulator » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dexcom G6 Simulator » click "UPDATE".
3. Clear Dexcom G6 Simulator app cache: Clearing cached data will force your app to retrieve the latest data directly from Dexcom G6 Simulator servers.
   1. On Android, goto Settings » Apps » Select "Dexcom G6 Simulator" » click Storage » click "Clear Cache".
4. Check Dexcom G6 Simulator app permissions. If any of these permissions required to use your device's features are disenabled, Dexcom G6 Simulator might not work.
5. Uninstall and reinstall Dexcom G6 Simulator. If nothing else has worked, completely uninstall Dexcom G6 Simulator then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Dexcom G6 Simulator not working

2. Fix Dexcom G6 Simulator Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Dexcom G6 Simulator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Dexcom G6 Simulator not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Dexcom G6 Simulator may not be able to connect to the Internet when running in the background.