Contact August Systems Customer Service

Why should I report an Issue with August Systems Mobile for Care?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of AssuriCare LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. They insured Medicaid of Ohio that this would be added in order to be in compliance and to be a accepted alternate EVV provider It's been 3 years what happened? When I call the company and ask they give me a run around telling me they will let me know and call me back no one ever calls backGPS tracker thats off by 30 to 50 feet , freezes daily, today it won't even let me log on.

2. I can't believe my company is using it.August system mobile/ CareWhen has crashed 7 times on my phone, here are the dates 05/08/2022, 04/19, 03/15, 02/14, 02/03, 02/01, and 01/25/2022.

3. It is royally pissing me off and making me want to quit my jobAugust system was supposed to add a voice recorder so the client could record their name instead of print their signature due to covid and clients who are unable to have use of their hands for signatures.

4. I'm very frustrated right nowBetween the high incidence of login failures and loosing all the notes Ive typed because I switched screens, Id think it was a low quality beta version.

5. I have to use my old phone to login (when it lets me) because it has never allowed me to login with my newer Samsung Galaxy A11.

6. If it werent manditory for my job, I would uninstall and find a better quality program.This app is so ridiculous i hate that my company is making me use it.

7. On top of that today it is telling me my login credentials are wrong and when i try to get a email to fix it my look up info is saying its not found and i know im getting my email and birthday right.

8. This app works the majority of the time but today I accidentally left the app open in the background and when I clicked back on it to log out, it had an entirely white screen with just a loading buffer.

9. Then I decided to uninstall and do a quick reinstall and now it's stuck on the select region screen trying to load the usa server.

10. I'm having to constantly cleaning cache and memory on phone and restart my phone this app is patheticThis was working fine before the update.

11. After 10 minutes without it doing anything I reset the power in my phone and reloaded the app and still had this screen.

1. Fix August Systems Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart August Systems: Restarting the app will resolve most errors.
2. Update the August Systems App. Here is how:
   1. On Android goto PlayStore » Search for "August Systems" » Open August Systems Mobile for Care » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for August Systems » click "UPDATE".
3. Clear August Systems Mobile for Care app cache: Clearing cached data will force your app to retrieve the latest data directly from August Systems servers.
   1. On Android, goto Settings » Apps » Select "August Systems Mobile for Care" » click Storage » click "Clear Cache".
4. Check August Systems app permissions. If any of these permissions required to use your device's features are disenabled, August Systems might not work.
5. Uninstall and reinstall August Systems. If nothing else has worked, completely uninstall August Systems then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing August Systems not working

2. Fix August Systems Server issues & Internet Connection

1. Check network connection: An unstable Internet will make August Systems be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to August Systems not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, August Systems may not be able to connect to the Internet when running in the background.