Contact BlueJeans Video Conferencing Customer Service

Why should I report an Issue with BlueJeans Video Conferencing?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BlueJeans Network to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With amazing features, like Dolby Voice® audio, BlueJeans helps make every meeting more productive regardless of where the participants are located.

2. BlueJeans delivers a premium video conferencing experience that is optimized for hybrid work.

3. The new version of the BlueJeans Android app is easier to use, delivers exceptional performance, and is loaded with new features.

4. To host meetings via the BlueJeans app, you must have an existing BlueJeans account.

5. Guided Tooltips help you better understand features and direct you to their in-app location instantly.

6. Quickly check your appearance in the Hair Check Screen before joining a video call.

7. Accommodate and manage up to 1,000 participants in a meeting.

8. Use Background Blur to conceal your surroundings and ensure more privacy.

9. However, you do not need an account to attend a meeting.

1. Heck, just do a conference call.Recently purchased a Galaxy Note 10 and was having audio issues with music playing in the background.

2. It's annoying to have return back to phone if somebody calls while you're using the app and even worse if you forget and get speaker level audio blasted into your ear if you forget.

3. Great if you have classes/meetings that don't matterA daily revolving cavalcade of dozens of bugs, "resolving" network issues, and extreme functionality weirdnesses, often all happening at the same time, in different ways and combinations, to each one of the participants on the call.

4. On iPhone the session was hit or miss with dropping video or audio, and sharing desktop would not work.

5. If showing a video presentation with your conference, you want to make sure that you have a very good high-speed connection so that way there is no lag in the presentation.

6. Not using my video.Galaxy S10 user here, with a strong 5Ghz WiFi connection and Gigabit fiber.

7. I've seen the app work well on desktop computers, but the mobile apps are severely lacking.Overall, the video feed quality is pretty good.

8. On other occasions, we've lost audio and, some times, video.

9. Too bad when it works it's great but it's to much of a headache to use right now.One big annoyance is the app always defaults to speaker after a phone call.

10. Video constantly froze, and occasionally had audio issues as well.

11. So if I'm in a "meeting" that doesn't involve me but attendance is mandatory and need to make a phone call I can, but can still keep an eye on the slides.

1. Fix BlueJeans Video Conferencing Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BlueJeans Video Conferencing: Restarting the app will resolve most errors.
2. Update the BlueJeans Video Conferencing App. Here is how:
   1. On Android goto PlayStore » Search for "BlueJeans Video Conferencing" » Open BlueJeans Video Conferencing » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BlueJeans Video Conferencing » click "UPDATE".
3. Clear BlueJeans Video Conferencing app cache: Clearing cached data will force your app to retrieve the latest data directly from BlueJeans Video Conferencing servers.
   1. On Android, goto Settings » Apps » Select "BlueJeans Video Conferencing" » click Storage » click "Clear Cache".
4. Check BlueJeans Video Conferencing app permissions. If any of these permissions required to use your device's features are disenabled, BlueJeans Video Conferencing might not work.
5. Uninstall and reinstall BlueJeans Video Conferencing. If nothing else has worked, completely uninstall BlueJeans Video Conferencing then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BlueJeans Video Conferencing not working

2. Fix BlueJeans Video Conferencing Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BlueJeans Video Conferencing be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BlueJeans Video Conferencing not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BlueJeans Video Conferencing may not be able to connect to the Internet when running in the background.