Contact Xeoma Video Surveillance Customer Service

Why should I report an Issue with Xeoma Video Surveillance?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Felenasoft Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. 2) annoying include also phone camera in detecting, even If You do " choose camera -add manually"..IT does not remember the previous choice, but insist to accesa You phone camera.3) drying a 5800 mAh battery, overheating he phone.

2. Slows the phone down a lot.Screen goes black and freezes every time I try to open the app.This app has a sum of bugs.

3. And just like when I installed the stupid thing in my w7 box it did not work! Unbelievable.Feature wise and auto detection of local ONVIF camera, I'd give it a 5 star.

4. But auto-recording on Android phone, with no way to access the recording through default gallery app or any clear instruction on how to delete recorded video, I'd give it 1 star.

5. I can use multiple apps in the same time it takes to load this one up!Have to re-add the camera after closing it out every time.

6. And over 3 minutes until receive the from camera, and that on LAN, with octocore 4Gb RAM and 32 GB rom phone.

7. Try to use IT with a OnVIF camera, for viewing and even record, but...1) IT takes minutes until launch.

8. It locked my oppo phone 📱 on install and I had to reboot to get out of the blank screen.

9. The desktop version is amazing for some reason very few of my menu options would respond to touch or they functioned incorrectly.

10. Uninstalled it, but might give a try for the desktop version.Too advanced, not easy enough and or fast enough to just load and look at cameras.

11. Thank you.Many fancy and paid features added but stability and clunkiness of std feature-set not addressed.

1. Fix Xeoma Video Surveillance Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Xeoma Video Surveillance: Restarting the app will resolve most errors.
2. Update the Xeoma Video Surveillance App. Here is how:
   1. On Android goto PlayStore » Search for "Xeoma Video Surveillance" » Open Xeoma Video Surveillance » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Xeoma Video Surveillance » click "UPDATE".
3. Clear Xeoma Video Surveillance app cache: Clearing cached data will force your app to retrieve the latest data directly from Xeoma Video Surveillance servers.
   1. On Android, goto Settings » Apps » Select "Xeoma Video Surveillance" » click Storage » click "Clear Cache".
4. Check Xeoma Video Surveillance app permissions. If any of these permissions required to use your device's features are disenabled, Xeoma Video Surveillance might not work.
5. Uninstall and reinstall Xeoma Video Surveillance. If nothing else has worked, completely uninstall Xeoma Video Surveillance then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Xeoma Video Surveillance not working

2. Fix Xeoma Video Surveillance Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Xeoma Video Surveillance be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Xeoma Video Surveillance not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Xeoma Video Surveillance may not be able to connect to the Internet when running in the background.