Published by BBVA on Jun 24, 2024

Report an issue with BBVA Pivot.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with BBVA Pivot?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BBVA to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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BBVA Pivot Customer Insights

Steps to Troubleshoot & Fix BBVA Pivot Issues

1. Fix BBVA Pivot Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BBVA Pivot: Restarting the app will resolve most errors.
  2. Update the BBVA Pivot App. Here is how:
    1. On Android goto PlayStore » Search for "BBVA Pivot" » Open BBVA Pivot » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BBVA Pivot » click "UPDATE".
  3. Clear BBVA Pivot app cache: Clearing cached data will force your app to retrieve the latest data directly from BBVA Pivot servers.
    1. On Android, goto Settings » Apps » Select "BBVA Pivot" » click Storage » click "Clear Cache".
  4. Check BBVA Pivot app permissions. If any of these permissions required to use your device's features are disenabled, BBVA Pivot might not work.
  5. Uninstall and reinstall BBVA Pivot. If nothing else has worked, completely uninstall BBVA Pivot then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BBVA Pivot not working


2. Fix BBVA Pivot Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BBVA Pivot be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BBVA Pivot not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BBVA Pivot may not be able to connect to the Internet when running in the background.

Reported Issues