Contact BBVA Provinet Móvil Customer Service

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1. There was an issue at the beginning, after the last update, but it is good now.After the last update it does not allow me to enter the application, indicating that there is a lack of internet connection, which is not true.No funciona en Samsung Galaxy S9!!! Does NOT work on Samsung Galaxy S9!!!Downloaded de app and it does not work on my phone (motorola g7 play) it does not even openThe App does not work in LG G6.

2. The App worked exellently good in LG G5 but, in new phone generation LG G6, does not event openOne of the most easy bank platform to access and use.I can't use the app.

3. Work fine with Galaxy S21.

1. Fix BBVA Provinet Móvil Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BBVA Provinet Móvil: Restarting the app will resolve most errors.
2. Update the BBVA Provinet Móvil App. Here is how:
   1. On Android goto PlayStore » Search for "BBVA Provinet Móvil" » Open BBVA Provinet Móvil » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BBVA Provinet Móvil » click "UPDATE".
3. Clear BBVA Provinet Móvil app cache: Clearing cached data will force your app to retrieve the latest data directly from BBVA Provinet Móvil servers.
   1. On Android, goto Settings » Apps » Select "BBVA Provinet Móvil" » click Storage » click "Clear Cache".
4. Check BBVA Provinet Móvil app permissions. If any of these permissions required to use your device's features are disenabled, BBVA Provinet Móvil might not work.
5. Uninstall and reinstall BBVA Provinet Móvil. If nothing else has worked, completely uninstall BBVA Provinet Móvil then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BBVA Provinet Móvil not working

2. Fix BBVA Provinet Móvil Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BBVA Provinet Móvil be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BBVA Provinet Móvil not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BBVA Provinet Móvil may not be able to connect to the Internet when running in the background.