Contact HeyPay Customer Service

Why should I report an Issue with HeyPay?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HeyPay to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. HeyPay allows you to make quick and easy payments to friends & businesses without visiting ATM or a Bank Branch to withdraw cash.

2. All a user/merchant needs to register is a phone number and they can start making payment or getting paid.

1. Why not allow other readily available means of payment like through ussd etc like Chipper cash does? Also please add airtime and bill payment.Their food delivery service is very fast, reliable, and stress free.

2. What I love most is that there is wide choice of restaurants and eateries which give me opportunity to new taste everyday.This app has helped my life as a student so much.

3. What is the point in having a app, when one can't at least recharge an airtime when one's money is there? I can't even add my bank account anymore.

4. No carrying cash around, queuing or balance problem.The app is great... I really loved it .

5. the applications UI/UX was great and the app was responsive.Thanks to heypay.

6. Why not remove your advert on the payment link to make it look more professional? The ad may come in on the payment page instead.

7. If you can debug this for jellybean, there will be a movement!The app is great but you have to download the app before you can pay.

8. Very fast payment.

9. But why only Ibadan on the market? Please add more cities like Port Harcourt.

10. Thanks.Won't work on my device.

11. Ideally, cashapp is the best at this sort of thing, but cashapp is for Kit Kat and up.

1. Fix HeyPay Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HeyPay: Restarting the app will resolve most errors.
2. Update the HeyPay App. Here is how:
   1. On Android goto PlayStore » Search for "HeyPay" » Open HeyPay » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HeyPay » click "UPDATE".
3. Clear HeyPay app cache: Clearing cached data will force your app to retrieve the latest data directly from HeyPay servers.
   1. On Android, goto Settings » Apps » Select "HeyPay" » click Storage » click "Clear Cache".
4. Check HeyPay app permissions. If any of these permissions required to use your device's features are disenabled, HeyPay might not work.
5. Uninstall and reinstall HeyPay. If nothing else has worked, completely uninstall HeyPay then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HeyPay not working

2. Fix HeyPay Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HeyPay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HeyPay not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HeyPay may not be able to connect to the Internet when running in the background.