Contact Back Market Customer Service

Why should I report an Issue with Back Market - Buy & Sell tech?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Back Market to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whatever you’re looking for, we’ve got the (refurbished) tech to buy for less than brand new. 🍏Apple Products (iPhone, AirPods, MacBook, iPad, Apple Watch, iMac... 📱 Smartphones (Apple iPhone, Samsung Galaxy, Huawei, Xiaomi, Google Pixel, Sony Xperia, OnePlus, Honor... 💻 Office laptops & PC gaming (Apple MacBook, ultra-portable Microsoft Surface Book, Lenovo, Dell, HP, Asus, Acer... 🎮 Video game consoles (Microsoft Xbox, Sony PlayStation, Nintendo Switch... 🎈 Drones, Scooters, Smartwatch, Household appliances, Beauty, Health, Do-it-yourself...

2. Back Market is the best marketplace to snag premium quality refurbished tech like smartphones, laptops, game consoles, and tablets at up to 70% less than brand new.

3. Sell your unwanted tech for cash with Back Market Trade-In. ♻ Get cash money in your bank account within 6 business days from receipt of your electronic device.

4. Plus, our quality charter means our refurbished tech is a grade above other marketplaces like Amazon and on the used electronics you find on the classified ads.

5. No need to wait for sales, or special deals and promotions, refurbished electronics sold on Back Market are up to 70% less than new year-round.

6. Refurbished tech has up to 95% less of an impact on the environment compared to brand new.

7. Choosing refurbished helps out your wallet - and the planet.

8. Better for your wallet, better for the planet. ✅ Every device comes with a free 1-year warranty.

9. For anything else, our in-house customer service team is ready to chat, 6 days a week.

10. Use Back Market’s in-app assessment to test your phone's functionality.

11. Send us your opinions, comments and suggestions at feedbackapp@backmarket. com.

1. Wish all apps i use to purchase were this comprehensive.Allows you to easily track your order, and see order history, and gives you all the info you need to know to feel confident in buyingWell I've found some amazing deals and this app intuitively learns what you are looking for and then finds you that device for cheap.

2. I was charged double for a phone I purchased so I had to open up and cancel one of the phones I ordered even though they both said the transaction failThe app is good but the market itself is just alright.

3. .(There was a tiny one and it ended up being on end of my service provider.) Even with that, Back Market along with Simplified Deals were the ones to stay on top of it and be sure that it was resolved.

4. It was not unlocked, it was not the same model I requested, and this return process means I'll be without a phone (which I need for work) another week all while uncompensated for the mess up.

5. The phone looks great and for the most part works great except for 1 little detail... it reboots on its own for no particular reason.

6. totally str8 forward, no nonsense, has ratings for each phone, so you know the condition, the app is very easy to use/navigate, and I really give props to the designers.

7. Try it, you won't regret it.Pretty good, just bear in mind...even with clear definitions for condition, the seller may use slightly different interpretations of terms like "fair" "excellent" or "good".

8. The phone was exactly as advertised.I took a shot and bought a phone at a reduced price.

9. I'm not sure if I should take advantage of the 30-day return option or if I should just monitor the situation & pray it goes away.I had an awesome experience with them.

10. The laptop came quickly and smoothly, but the phone that came was just the wrong phone.

11. I tell everyone about back market, and love to hear when my friends and family have the same experience using back market.

1. Fix Back Market Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Back Market: Restarting the app will resolve most errors.
2. Update the Back Market App. Here is how:
   1. On Android goto PlayStore » Search for "Back Market" » Open Back Market - Buy & Sell tech » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Back Market » click "UPDATE".
3. Clear Back Market - Buy & Sell tech app cache: Clearing cached data will force your app to retrieve the latest data directly from Back Market servers.
   1. On Android, goto Settings » Apps » Select "Back Market - Buy & Sell tech" » click Storage » click "Clear Cache".
4. Check Back Market app permissions. If any of these permissions required to use your device's features are disenabled, Back Market might not work.
5. Uninstall and reinstall Back Market. If nothing else has worked, completely uninstall Back Market then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Back Market not working

2. Fix Back Market Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Back Market be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Back Market not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Back Market may not be able to connect to the Internet when running in the background.