Published by ePN on Nov 22, 2024

Report an issue with Backit cashback.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Backit cashback: AliExpress...?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ePN to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Backit cashback: AliExpress... image 1 contact Backit cashback: AliExpress... image 2

About Backit cashback: AliExpress...

1. Cashback will be shown in your personal Backit account. ✓ travel aggregators (Booking, OneTwoTrip, etc. ✓ global marketplaces (AliExpress, eBay, Gearbest, Banggood, etc. ✓ clothing stores (ASOS, La Redoute, Tom Tailor, etc. ✓ household appliances stores (Samsung, Kitchenaid, etc.

2. We added to Backit new option — cash back for receipts — refund money by scanning receipts from purchases in offline shops.

3. Meet Backit - new official cashback app by ePN with new design and name! ✓ Cash back from receipts (scanning receipts from offline shops).

4. Don`t miss your chance to save money: collect cash back with Backit (ex-ePN) or refund it to card, phone or e-wallet.

5. By the way, you can track down hot offers and discounts in your smartphone: for example, “increased Ali cashback” or “double cash back at eBay” and other limited special offers.

6. The service will notify you about an opportunity to get greater cashback Aliexpress and in other stores, as well as about sales and best offers.

7. Get discount from AliExpress, eBay, Nike, ASOS and other stores with Backit. 4.

8. The trick is that in Backit (a. k. a. ePN Cashback) you receive cashback even buying goods at a discount!

9. Then proceed to a store`s website from Backit (ex-ePN) app and buy with cash back!

10. Backit app is really easy-to-use — you can get cash back literally in a couple of clicks.

11. Cashback service Backit improved application according to your wishes.

Backit cashback Customer Insights

1. So to get 5 stars, epn should change their threshold to less than 100 USD for international users, so anyone saving up these "small drops" be able to cash out at some points.Love it.

2. However the threshold for payment to international card is 100 usd, which is too much when you think that your cash back amount for each purchase is more or less around 5%.

3. There are other alternate payout metodes like PayPal which gets a little bit of your cash back as commission.

4. Although I received pervious cash backs but it's been 3 months no order added in the cash back.

5. When has it ever not been? Weird.Absolute rubbish! No option to change my email address, no option to delete my account from their website.

6. Though I am currently having issues with getting my cash back payment, but I believe they will resolve it.

7. Horriblecashback info updates may be slow (up to 2 months after receiving bought item), but cashback % is very high and payments are guaranteed.

8. Some items i get half of what i paid as a cashback and then use it to buy other item.

9. Uninstalled!They removed PayPal withdrawal and now I can't get my cash back.

10. While the person has travelled.Although i buy very low priced items at AliExpress, i still get cashback by using this app.

11. When you think how long you wait to save the cash back, loosing a little bit to PayPal is too much.

Steps to Troubleshoot & Fix Backit cashback Issues

1. Fix Backit cashback Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Backit cashback: Restarting the app will resolve most errors.
  2. Update the Backit cashback App. Here is how:
    1. On Android goto PlayStore » Search for "Backit cashback" » Open Backit cashback: AliExpress... » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Backit cashback » click "UPDATE".
  3. Clear Backit cashback: AliExpress... app cache: Clearing cached data will force your app to retrieve the latest data directly from Backit cashback servers.
    1. On Android, goto Settings » Apps » Select "Backit cashback: AliExpress..." » click Storage » click "Clear Cache".
  4. Check Backit cashback app permissions. If any of these permissions required to use your device's features are disenabled, Backit cashback might not work.
  5. Uninstall and reinstall Backit cashback. If nothing else has worked, completely uninstall Backit cashback then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Backit cashback not working


2. Fix Backit cashback Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Backit cashback be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Backit cashback not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Backit cashback may not be able to connect to the Internet when running in the background.

Reported Issues