Published by Newegg Inc. on Nov 1, 2024

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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. However, the UI of the app is very annoying honestly I find it particularly irritating when I want to make a new search for a new product and the search bar is basically unresponsive and that's going to cost it two Stars, sorry.Works as it should although there's a few to many notification based ads and also when going to do stuff like track shipping, it loads an in app web page, so what's the point of having the app if it's just going to do that? I'd rather it open in chrome so I can save the page, and just have it on top of my tabs so I just open, refresh, boom up to date info.

2. But instead I have to waste time navigating through menues every time I want to check on delivery statusI would rate the app itself as great, easy to navigate, pleasant to view.

3. However, Newegg's customer service is excellent, and in four years of using them, I never had any problems, and could always get to a representative quicklyApp works very well for most things and creating wish lists.

4. Only problem I've experienced is Newegg not updating the total price of a list when there is a price change for an item.

5. It is just inconvenient to click on each individual item to see the current price, especially when many products go on sale frequently.Amazing.... when it worked.

6. Overall, worth a download and scroll through for sure.This is my first time using the app or shopping at Newegg.

7. I guess I have to change some settings somewhere to see if when I click on a product in an email that it would open in the newegg app.

8. I'm back: The app gives the option to compare products, up to two, side by side with either similarities, differences, or normal- (whatever that means).

9. Very confusing at times with so many policy's regarding returns, many places offer no question returns, hard to imagine they send you a $1,000 brick and say "too bad" this is why I am very selective what I purchase and unless it's a deep discount I simply pass.

10. All in all a good app.site is slow- 30 seconds - transferring you to check out and you can't tell whether it's locked up or just working in the background.

11. Shame bc there feels like there is much potential here... Or just to be brought back under previous ownership.If you need it, Newegg has it.

Steps to Troubleshoot & Fix Newegg Issues

1. Fix Newegg Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Newegg: Restarting the app will resolve most errors.
  2. Update the Newegg App. Here is how:
    1. On Android goto PlayStore » Search for "Newegg" » Open Newegg - Tech Shopping Online » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Newegg » click "UPDATE".
  3. Clear Newegg - Tech Shopping Online app cache: Clearing cached data will force your app to retrieve the latest data directly from Newegg servers.
    1. On Android, goto Settings » Apps » Select "Newegg - Tech Shopping Online" » click Storage » click "Clear Cache".
  4. Check Newegg app permissions. If any of these permissions required to use your device's features are disenabled, Newegg might not work.
  5. Uninstall and reinstall Newegg. If nothing else has worked, completely uninstall Newegg then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Newegg not working


2. Fix Newegg Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Newegg be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Newegg not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Newegg may not be able to connect to the Internet when running in the background.

Reported Issues

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