Contact BIM 360 Team Customer Service

Why should I report an Issue with BIM 360 Team?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Autodesk Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. does not display text for comments created in both the app itself and the web app ...Awesome!!! Can open my Fusion 360 files and have sample Revit files that can be openes in 3D views as well!!! 😁😁😁Wont log in says log info is incorrect or Bim next Generation, why have it if it doesnt work.iv heard this is to replace the role of the architect!#*😐 Anyway.Could you make an autocad site for safty glasses that is not distracting.Google glass that alows for construction overlays process, barcode scanning for dilivery units and asinged assimblay ,site comunication aka jenny project manager what the plan for the dilivery time for unit 5'6A safty and hasard warnings aka himacks and ristricted areas large work sites.client progress walk throughs,live plans and 3d overlays, updates ectGood for nothing.

2. Is it possible to view nwd file using this app and i don't think aoYou actually can't open Revit files on the device with this app...Not opening any filewould be 5 star if you could create new projects from the app.This app is very slow ,,,, disgusting.

3. Triednto open a NWD on my device, it crashesStopping automatically while uploading nwd file.

4. the thinest line (arrow) is still too large (thick).

5. the application does not have the same functionality as the web version.

1. Fix BIM 360 Team Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BIM 360 Team: Restarting the app will resolve most errors.
2. Update the BIM 360 Team App. Here is how:
   1. On Android goto PlayStore » Search for "BIM 360 Team" » Open BIM 360 Team » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BIM 360 Team » click "UPDATE".
3. Clear BIM 360 Team app cache: Clearing cached data will force your app to retrieve the latest data directly from BIM 360 Team servers.
   1. On Android, goto Settings » Apps » Select "BIM 360 Team" » click Storage » click "Clear Cache".
4. Check BIM 360 Team app permissions. If any of these permissions required to use your device's features are disenabled, BIM 360 Team might not work.
5. Uninstall and reinstall BIM 360 Team. If nothing else has worked, completely uninstall BIM 360 Team then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BIM 360 Team not working

2. Fix BIM 360 Team Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BIM 360 Team be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BIM 360 Team not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BIM 360 Team may not be able to connect to the Internet when running in the background.