Published by TeamViewer on Oct 28, 2024

Report an issue with TeamViewer Remote Control.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with TeamViewer Remote Control?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TeamViewer to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About TeamViewer Remote Control

1. TeamViewer provides easy, fast and secure remote access and is already used on more than 1 billion devices worldwide. -- Provide spontaneous support or administer unattended computers (e. g. 2. 3. *You can use the app even if you do not allow the optional permissions.

2. Remote into another computer, smartphone or tablet, while you are on the road!

3. Want to remote into this device?

4. Please use in-app settings to disable the access.

TeamViewer Remote Control Customer Insights

1. I was trying to use this to control my phone with a broken/difficult to use screen and not only do I have to figure out a way to open the app but once I initiate the remote connection then I have to 'allow' the connection from broken phone TWICE! Takes 15 Mins to use it for 30 sec Anyone know an app that actually works?There is a bug.

2. You must force close and reopen the app to get it working again.0 STARS! Only works for 30 secs at a time Then it freezes, and you have to restart the session, or it causes the device you're trying to control to freeze requiring a hard reset.

3. Check my camera's live feed ...transfer files from PC to phone ..surf the web using my rig at home where I do not see or deal with ads ...change smart lights to desired color.... and play a song for my cat using this app.

4. They tell you to uninstall and reinstall.."aka turn off turn on." Great support...NOT. We have a business license and the lost productivity with this junky app that changes every so often and becomes useless is costly.

5. Additionally, it is highly reliable and easy to set up.The app works great and as intended ... unless your network connectivity fluctuates at all during the connection.

6. Waste of money and time spent troubleshooting.I have always liked using Team Viewer for remote support on my computers.

7. The toolbar has been redesigned and moved so that it now either covers my Windows taskbar at the bottom, or has to be hidden making it harder to access some of the options for teamviewer.

8. Uninstalling and going to better alternatives (chrome, etc.). I'd recommend staying away or else you'll be left with a useless solution.Stopped working and wouldn't connect to my computer at my office.

9. TeamViewer is an exceptional application that allows for seamless remote access and support for computers or devices.

10. Get things done my way faster only using a phone to connect.

11. Another annoying thing is that I'm not able to tap on the Remote Control once to connect.

Steps to Troubleshoot & Fix TeamViewer Remote Control Issues

1. Fix TeamViewer Remote Control Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TeamViewer Remote Control: Restarting the app will resolve most errors.
  2. Update the TeamViewer Remote Control App. Here is how:
    1. On Android goto PlayStore » Search for "TeamViewer Remote Control" » Open TeamViewer Remote Control » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TeamViewer Remote Control » click "UPDATE".
  3. Clear TeamViewer Remote Control app cache: Clearing cached data will force your app to retrieve the latest data directly from TeamViewer Remote Control servers.
    1. On Android, goto Settings » Apps » Select "TeamViewer Remote Control" » click Storage » click "Clear Cache".
  4. Check TeamViewer Remote Control app permissions. If any of these permissions required to use your device's features are disenabled, TeamViewer Remote Control might not work.
  5. Uninstall and reinstall TeamViewer Remote Control. If nothing else has worked, completely uninstall TeamViewer Remote Control then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TeamViewer Remote Control not working


2. Fix TeamViewer Remote Control Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TeamViewer Remote Control be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TeamViewer Remote Control not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TeamViewer Remote Control may not be able to connect to the Internet when running in the background.

Reported Issues