Contact HS Team Customer Service

Why should I report an Issue with HS Team?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HotSchedules to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Check schedules and send text or email alerts to notify staff about the schedule or other important messages.

2. Team members can swap, pick-up or release shifts with one click.

3. Schedules and the roster automatically update with any manager-approved changes.

1. Also, the app requires updates about every week, which seemingly fix nothing; it must be up to date to work, which is annoying for manual update peopleGiving 2 stars because until the past couple months, it has worked perfectly fine with no issues.

2. I would gladly delete this garbage from my phone but I depend on it for my work schedule.Does not work at all on Samsung Android 11.

3. I can't even login? When I open the app it is just stuck on the main HotSchedules screen, however I notice the login UI interaction is on.

4. This app would be fine if it weren't for that one problem.Edit: this app is still unusable, especially after the latest "bug fixes" update.

5. Overall its not bad, but there are some simple things that shouldn't be an issue in the first place.Many of the features dont work properly on the app.

6. No option to view a full week's schedule for the whole staff at one to plan shifts in advance.

7. And even now if you are able to get into the app, it will work just fine.

8. Couldn't even create a profile, which the app prompts you to do after entering your user ID and password.

9. Fourth really needs to fix this stupid, broken app.The app is a great 1 to use, but the new update has made it to where no one can sign in and use the app properly.

10. Decent interface, easy to use, and it's great for keeping track of who works and what shifts need coverage.

11. You're just stuck on the create profile screen.

1. Fix HS Team Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HS Team: Restarting the app will resolve most errors.
2. Update the HS Team App. Here is how:
   1. On Android goto PlayStore » Search for "HS Team" » Open HS Team » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HS Team » click "UPDATE".
3. Clear HS Team app cache: Clearing cached data will force your app to retrieve the latest data directly from HS Team servers.
   1. On Android, goto Settings » Apps » Select "HS Team" » click Storage » click "Clear Cache".
4. Check HS Team app permissions. If any of these permissions required to use your device's features are disenabled, HS Team might not work.
5. Uninstall and reinstall HS Team. If nothing else has worked, completely uninstall HS Team then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HS Team not working

2. Fix HS Team Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HS Team be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HS Team not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HS Team may not be able to connect to the Internet when running in the background.