Contact Atlas Box Customer Service

Why should I report an Issue with Atlas Box?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Atlas Shippers Intl to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. When you press the update button it goes back here.Not recommend they change the pick up schedule without knowing you call or email even delay driver start take advantage to put more fee.... read this guys first..Ship boxes overseas on a quarterly basis fir past 5yrs.

2. Before when I click on the Schedule Pickup logo, it goes direct to the screen with recipient address, and other pertinent shipping info and types of boxes to be used, then enter the items for each box you are shipping that becomes as the packing lists.So easy to use.

3. When you click the track your shipment, it just ends up on a blank page and an option below saying , back to main, please fix thisI can't use it right after the update via Google Play Store.

4. However, when I tried to schedule a pick up a few days ago, the app have a new screen that says New Customer or Existing Customer, which I am, now added that Welcome to Atlas screen.

5. It is stuck on the "Please click the update button below." It also says the wrong version in the app.

6. If you don't know your tracking number, just click history and will show all your transaction records.Is it just me, or the app nor the site wont let you track the box.

7. It simply reports a very generic estimated date of arrival at port of destination.App update doesn't work.

8. In the app, it says "1.2.52 is available" while here it's 1.2.55, actually.thanks atlas .. we understand that our packages are not arrived on time.

9. every time i check.. thanks... god bless.Uninformative tracking updates.

10. No need to call to follow up update on the arrival of the box.

11. It was so easy and convenient to schedule a pick up.

1. Fix Atlas Box Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Atlas Box: Restarting the app will resolve most errors.
2. Update the Atlas Box App. Here is how:
   1. On Android goto PlayStore » Search for "Atlas Box" » Open Atlas Box » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Atlas Box » click "UPDATE".
3. Clear Atlas Box app cache: Clearing cached data will force your app to retrieve the latest data directly from Atlas Box servers.
   1. On Android, goto Settings » Apps » Select "Atlas Box" » click Storage » click "Clear Cache".
4. Check Atlas Box app permissions. If any of these permissions required to use your device's features are disenabled, Atlas Box might not work.
5. Uninstall and reinstall Atlas Box. If nothing else has worked, completely uninstall Atlas Box then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Atlas Box not working

2. Fix Atlas Box Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Atlas Box be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Atlas Box not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Atlas Box may not be able to connect to the Internet when running in the background.