Contact TrackTik Guard Tour Customer Service

Why should I report an Issue with TrackTik Guard Tour?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Staffr to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. By leveraging TrackTik’s intuitive Live Dashboard that captures and displays operations in real-time, security firms have access to centralized data to help them make better security and business decisions, while standardizing their processes, and optimizing their resources.

2. It is a multi-featured platform that connects field personnel to management and clients through a suite of unsurpassed guard management tools, powerful business intelligence modules, and automated financial management solutions.

3. TrackTik Guard Tour is a mobile and web-based software designed for the security industry.

4. With a focus on customers’ success, our goal is to improve the overall business performance of security companies while allowing them to mitigate risk and strengthen their reputation. *You will need an account to use this application. Visit tracktik. com to register. *Continued use of GPS running in the background can dramatically decrease battery life.

1. Have to use it for work but it's a serious invasion of privacy.Can you explain why it takes so long for a picture to save I literally had to wait over an hour and a half for a picture to save I couldn't even send all the pictures because they didn't want to save to the report this is ridiculous and this problem needs to be fixed because if other social media platforms have better picture saving technology than a official security app that's a big problemI have a few issues with this app, The primary issue being that I have to take pictures during my patrols and a lot of the time I have to retake those pictures because they don't save.

2. Can you guys please fix the photos not saving properly on the app? Introduce some sort of upload progress and confirmation or something! After reading reviews it seems like this has been an issue awhile Not every time, but most of the time when you take a photo and press okay, it just sits at a blank screen indefinitely until you push the back button, to find out our picture is gone.

3. The last issue is that on dispatch reports if my picture doesn't save them my entire report gets deleted and I have to restart.Buggy. The UI is trash.

4. Manually opening a tour is fine, but having to then manually select checkpoints forces you to divert focus from whatever you are doing (driving) to playing on your phone.

5. But I am forced to use it for my employment.It would be nice if the app wouldn't mute the phone's audio every time it gives a notification.

6. Right now if you need to do anything in-app during a report, you are forced to delete everything.For what it does, Tracktik gives you the tools you need on shift.

7. The second issue is that I do not get any kind of notification when I get a dispatch resulting in me receiving calls from my employer asking why I haven't responded to said dispatches.

8. It I needed a photo that I could only get once, I'd be screwed.Having "GPS Scan" record checkpoints when scanned and/or all checkpoints in a tour be active.

9. It is a guard app: It will suck your phone battery and your data speed dry if you don't keep a careful eye on it.

10. If the phone is on vibrate & you're watching a video, a notification pops up, you close it, then you have to unmute your audio.

11. It does keep your report images on your phone- which really eats up a lot of storage.

1. Fix TrackTik Guard Tour Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TrackTik Guard Tour: Restarting the app will resolve most errors.
2. Update the TrackTik Guard Tour App. Here is how:
   1. On Android goto PlayStore » Search for "TrackTik Guard Tour" » Open TrackTik Guard Tour » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TrackTik Guard Tour » click "UPDATE".
3. Clear TrackTik Guard Tour app cache: Clearing cached data will force your app to retrieve the latest data directly from TrackTik Guard Tour servers.
   1. On Android, goto Settings » Apps » Select "TrackTik Guard Tour" » click Storage » click "Clear Cache".
4. Check TrackTik Guard Tour app permissions. If any of these permissions required to use your device's features are disenabled, TrackTik Guard Tour might not work.
5. Uninstall and reinstall TrackTik Guard Tour. If nothing else has worked, completely uninstall TrackTik Guard Tour then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TrackTik Guard Tour not working

2. Fix TrackTik Guard Tour Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TrackTik Guard Tour be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TrackTik Guard Tour not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TrackTik Guard Tour may not be able to connect to the Internet when running in the background.