Contact Smart Transfer Customer Service

Why should I report an Issue with Smart Transfer: File Sharing?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Aomata LLC. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I HIGHLY recommend!Worked far under my expectations.. not only did this app make you watch a 30 sec ad for each category you want to transfer (contacts, photos, apps, etc.), but as far as the apps go it provides a screen showing each of your apps, which you have to click on EACH ONE and it'll take you to play store where you have to download individually.

2. If you select NO, it will completely STOP the transfer & you have to start over!) In the past, I have tried so many other apps that never transferred all of my data, if any.

3. One downside is that you will see a short ad after each category is transferred so if you switch apps to surf while your wait, the transfer disconnects, so you just have to let it run and do something else.

4. It also doesn't move over texts.Thank you! I was beginning to think there wasn't an app that would transfer my information FROM a Samsung phone TO an android... this one did! I didn't have a lot but it did transfer and for someone not high tech it was fairly simple.

5. Shouldve tested it with a few tracks first!Worked great! For whatever reason my Pixel 7 didn't move all my photos & song files from my old Pixel 4.

6. Other than that, nothing else was transferred including the data associated with the apps.

7. My only gripes are that it does not install the apps automatically for you, though it does bring you straight to the install page on Google Play, which is still more convenient than having to look through both phones and search.

8. It appears that the system was transferred and the apps were presented on a list for download.

9. In the last 24 hours I have tried several other apps with lots of issues, which has been very disheartening.

10. It finishes with asking about another app for backup and restore, old & new texts.I transferred photos from an older android cell to my new android.

11. 🤩Great for contacts and documents! Pictures too! And its pretty dang easy to use! But now all my music is full of pops and static.... Definitely took a toll on my music's original quality.

1. Fix Smart Transfer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Smart Transfer: Restarting the app will resolve most errors.
2. Update the Smart Transfer App. Here is how:
   1. On Android goto PlayStore » Search for "Smart Transfer" » Open Smart Transfer: File Sharing » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smart Transfer » click "UPDATE".
3. Clear Smart Transfer: File Sharing app cache: Clearing cached data will force your app to retrieve the latest data directly from Smart Transfer servers.
   1. On Android, goto Settings » Apps » Select "Smart Transfer: File Sharing" » click Storage » click "Clear Cache".
4. Check Smart Transfer app permissions. If any of these permissions required to use your device's features are disenabled, Smart Transfer might not work.
5. Uninstall and reinstall Smart Transfer. If nothing else has worked, completely uninstall Smart Transfer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Smart Transfer not working

2. Fix Smart Transfer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Smart Transfer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Smart Transfer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Smart Transfer may not be able to connect to the Internet when running in the background.