Published by Xender File Sharing Team on Nov 9, 2024

contact Xender - Share Music Transfer Chat with our AI-based Xender Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Xender?



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Why chat with our AI Xender Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. It's disappointing because I used to love this app, not anymore.This app was the best to any type of file and app sharing with my friends but over time it only got worse, now when I came back to it after a while thinking it was better, I find out it's not, it's more of a process to be able to transfer files and the app bairlay works on some phone with it's main feature of sending files just straight up not working and even if u manage to connect the apk files sent just don't work, now there just taking space and good luck with multipl apk files.Useful app with potential but I had to uninstall it.

2. My sister was looking for something similar to transfer music and other files from her laptop to her phone, and I had a tough time finding a comparable app until I came across Xender.

3. PRO TIP: watch the "x/mbps" speed indicator while walking slowly towards our away to find sweet spot with highest speed, u can double speed this way) but the reliability and ability to do multiple transfers without having to initiate each one makes up for it, other wifi file transfer apps lose connection so frequently it drove me to find this.

4. however, majority of the time I experience that when transferring files, it looks like its transferring, but technically it didnt since the file doesnt even appear or show up after the transfer.

5. Great app.I have the older ASUSTek file transfer on my phone and it works beautifully but has since been discontinued.

6. All of the sudden it needs access to location and camera and everything else on your phone just so you can transfer a few photos from your old phone wirelessly.

7. Transferring large files between a phone and a laptop needs babysitting.

8. One should be able to get a file when one searches the whole phone storage through the search bar but I usually don't get it until I manually search for it.

9. I installed and tested it and Xender did exactly what I wanted - installed it on my sister's phone and showed her how to use it.

10. For example, other apps ask you to select what apps to transfer, with Xender it's all apps or none.

11. Videos can only be selected one by one.Remember when Xender was easy? Hit 1 or 2 buttons on each phone and it was done.

Steps to Troubleshoot & Fix Xender Issues

1. Fix Xender Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Xender: Restarting the app will resolve most errors.
  2. Update the Xender App. Here is how:
    1. On Android goto PlayStore » Search for "Xender" » Open Xender - Share Music Transfer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Xender » click "UPDATE".
  3. Clear Xender - Share Music Transfer app cache: Clearing cached data will force your app to retrieve the latest data directly from Xender servers.
    1. On Android, goto Settings » Apps » Select "Xender - Share Music Transfer" » click Storage » click "Clear Cache".
  4. Check Xender app permissions. If any of these permissions required to use your device's features are disenabled, Xender might not work.
  5. Uninstall and reinstall Xender. If nothing else has worked, completely uninstall Xender then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Xender not working


2. Fix Xender Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Xender be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Xender not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Xender may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 months ago by Cordelia

Please when will this be resolved? Can you treat as urgent?

— 3 months ago by Cordelia

Please when will this be resolved? Can you treat as urgent?

— 3 months ago by Cordelia

I uninstalled Xender 2days ago, little did I know that all my files (pictures and videos) gotten via that means would be deleted.... please, what do I do... How can you help me recover them back.. it's important

— 1 year ago by Shonuga Yusuf

I want to recover my deleted files from xender