Contact SNB Onboarding Customer Service

Why should I report an Issue with SNB Onboarding?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Saudi National Bank (SNB) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Please make sure the app is ready and test it before releasing.very frustrating experience , all the steps and options on SNB app is confusing ,i tried like hundreds of time to register but error is occuring all the time ,the app will switch you from one page to other ,if by any chance you reach the further steps the page will show ERROR arrrgghh .SO disappointed ,now my account is transfered from samba to SNB ,cant login cant debit ,all gone .

2. Please fix it or at least tell the people you are facing problems that will be solved through emails.Me 2 I have been received a sms message , i thought everything will be running normal but the App not even works , it keep after reload blank white pages, its just keeps it freeze, really very bad App, an App that is seriously does not do any thing.

3. Software working but it requires attention to details, as it doesn't have help for each page to make you know what's wrong before you move to next page.

4. The login page sometimes shows up while with nothing but empty fields (I'm assuming for the username and password) with no instructions.

5. Facing error "Exception: User occupation code not found", while importing data from Absher, since long but seems no one is managing or monitoring failure logs.

6. I hope the above will help people.Not a smooth user experience and the onboarding process needs figuring out.

7. However, after clicking on "new register now" and putting my ID the next page for "Nafad" doesn't load.

8. I have an account with SAMBA and I'm trying to follow the steps as described by SNB.

9. Why the default is ask8ng for login if the app is for on boarding new customers? After completing the process, the application keeps hanging.

10. SAMBA is repeatedly sending messages to use this app to migrate account AND the app is totally not working.

11. Worst experience ever especially if you are out of the country and they are making the transition which will impact your financial account and credit card.

1. Fix SNB Onboarding Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SNB Onboarding: Restarting the app will resolve most errors.
2. Update the SNB Onboarding App. Here is how:
   1. On Android goto PlayStore » Search for "SNB Onboarding" » Open SNB Onboarding » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SNB Onboarding » click "UPDATE".
3. Clear SNB Onboarding app cache: Clearing cached data will force your app to retrieve the latest data directly from SNB Onboarding servers.
   1. On Android, goto Settings » Apps » Select "SNB Onboarding" » click Storage » click "Clear Cache".
4. Check SNB Onboarding app permissions. If any of these permissions required to use your device's features are disenabled, SNB Onboarding might not work.
5. Uninstall and reinstall SNB Onboarding. If nothing else has worked, completely uninstall SNB Onboarding then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SNB Onboarding not working

2. Fix SNB Onboarding Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SNB Onboarding be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SNB Onboarding not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SNB Onboarding may not be able to connect to the Internet when running in the background.