Contact Captio Customer Service

Why should I report an Issue with Captio - Expense Reports?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Captio to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The supervisors can revise the reports using their mobile handsets. ✔ Managing expenses in various currencies efficiently and simply. ✔ Classifying the information you need in order to manage travel expenses: categories, payment methods, customizable fields, etc. ✔ Facilitating the process of VAT returns for your business expenses. ✔ Managing business expenses, establishing groups of users and cost centres. ✔ Accounting for business expenses, integrating expense management data with your company’s processes and systems (SAP, Oracle, Microsoft Dynamics, Sage, etc.

2. If you have a supervisor, they receive the reports and the process continues (we also make their life easier, keep reading! ). Still want more? ✔ Reporting business expenses, generating expense reports with your smartphone, without paper or manual input (unlimited captures), including receipts, mileage, allowances, etc. ✔ Supervising business expenses.

3. In the free version of Captio, you can try out the automatic data extraction facility with 10 captures (which are renewed every month! ), manage the rest of your expenses by entering them manually and generate an unlimited number of reports.

4. In the full version, Captio goes beyond simply filing reports from your smartphone and enables companies and their employees to control their expenses more effectively and discover new saving opportunities. 3.

5. Captio eliminates paper from your company’s expense management, filing all of the data practically and securely on the cloud.

6. Use it to capture your receipts, bills, mileage and other travel expenses and automatically generate your reports.

7. Captio is the leading platform for automating business expense management.

8. Thousands of corporate travellers from companies in all sectors and of all sizes use Captio to unburden themselves from paperwork on their business trips.

9. It all starts with your smartphone, the key to full digital management of your travel and expenses.

10. Captio automatically verifies compliance with your company’s expense policies and notifies you of any breaches.

11. Whenever you want, you can generate your expense reports at a single click. 5.

1. It isn't.always crashes takes forever, theyve managed to make an app to make claiming expenses harderCongrats for the investment round of $25M!La última actualización me recarga la aplicación tras realizar una captura con la cámara.

2. - Please enable a kill switch when the app tries to read a receipt for days.

3. The reading of the receipt data sometimes takes hours sometimes seconds.

4. The text overlaps and the UX again is just bad.App would be much better if you would allow upload pdf form of invoices.

5. - Please enable to upload photos offline.

6. Update : function for upload is added, big thanks to developers.

7. Es imposible introducir un gasto que no sea de forma manual.Es muy intuitiva y fácil de usar.

8. Muy buena opción para digitalizar todo el tema de gastos de viaje.

9. I would love to be able to skip the automatic reading as anyway it's mostly wrong.

10. 5*For a tool that has a very limited scope (capturing expenses) you'd think it would at least be good at that.

11. - Please enable search for currency rather than scroll.

1. Fix Captio Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Captio: Restarting the app will resolve most errors.
2. Update the Captio App. Here is how:
   1. On Android goto PlayStore » Search for "Captio" » Open Captio - Expense Reports » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Captio » click "UPDATE".
3. Clear Captio - Expense Reports app cache: Clearing cached data will force your app to retrieve the latest data directly from Captio servers.
   1. On Android, goto Settings » Apps » Select "Captio - Expense Reports" » click Storage » click "Clear Cache".
4. Check Captio app permissions. If any of these permissions required to use your device's features are disenabled, Captio might not work.
5. Uninstall and reinstall Captio. If nothing else has worked, completely uninstall Captio then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Captio not working

2. Fix Captio Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Captio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Captio not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Captio may not be able to connect to the Internet when running in the background.