Contact OC Bus Customer Service

Why should I report an Issue with OC Bus Mobile Ticketing?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Orange County Transportation Authority to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Tickets are stored on your phone, so good if you happen to lose 4G connection when boarding, but bad because any phone upgrade or OCTA app update erases your purchased tickets! Before any upgrades you have to transfer the tickets to a very obtuse website callef Sherpa and then send them back to your phone.

2. I'm glad that OCTA implemented this new pass system but the Android app definitely needs some improvements to match IOS/iPhone performance.App works totally fine for me.

3. But with this app, when it can scan at least, it takes that hassle away and its not too difficut to transfer your information to a new phone either! Overall, its a good app.The app was working perfectly although I admit it was slow at times so I had to have it open a minute before the bus got to my stop.

4. Unfortunately, when it isnt working the drivers on the buses arent aware of it at all, nor are considerate of how some of us dont carry cash, but still need to get to our destination.

5. It's also a 50/50 for the pass scanners and when they don't work the drivers tend to feel frustrated and have you show the pass to them instead (which shouldn't be the case).

6. If you activate it and the bus doesn't come within about half an hour then the ticket expires.Its just convenient! Personally, I don't like to have cash in me so taking the bus was always a hassle.

7. OCTA needs to do a better job at communicating with drivers when there are system wide problems, to make the rider experience smoother.

8. Overall, the app works fine for me and it's easy to use as well as convenient.It's hard to really review this app after the overhaul of the UI and changes to its workings due to an awful glitch/bug.

9. I've purchased single rides, youth pass, and a college pass with no issues.

10. Otherwise, the app works just well enough to buy passes, though I'll be buying them on paper for the time being.Super convenient.

11. The loading time does take longer; usually I have to have the pass ready 2 minutes before the bus arrives.

1. Fix OC Bus Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OC Bus: Restarting the app will resolve most errors.
2. Update the OC Bus App. Here is how:
   1. On Android goto PlayStore » Search for "OC Bus" » Open OC Bus Mobile Ticketing » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OC Bus » click "UPDATE".
3. Clear OC Bus Mobile Ticketing app cache: Clearing cached data will force your app to retrieve the latest data directly from OC Bus servers.
   1. On Android, goto Settings » Apps » Select "OC Bus Mobile Ticketing" » click Storage » click "Clear Cache".
4. Check OC Bus app permissions. If any of these permissions required to use your device's features are disenabled, OC Bus might not work.
5. Uninstall and reinstall OC Bus. If nothing else has worked, completely uninstall OC Bus then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OC Bus not working

2. Fix OC Bus Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OC Bus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OC Bus not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OC Bus may not be able to connect to the Internet when running in the background.