Contact SBB Customer Service

Why should I report an Issue with SBB Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Schweizerische Bundesbahnen SBB to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Your travelcards on the SwissPass are applied. • Travel particularly affordably with supersaver tickets or Saver Day Passes. • Save your trip and we will provide you with all the information you need during your journey under ‘Single Trips’: everything from departure and arrival times, platform information and service disruptions to train formations and walking routes. • Set up your personal commuter route under ‘Commuting’ and receive push notifications about rail service disruptions. • The app accompanies you from door to door as you travel and you will receive information about delays, disruption and interchange times via push notification. • Check in, hop on and head off – across the entire GA Travelcard network. • EasyRide calculates the right ticket for your journey on the basis of the routes you travelled and charges you the relevant amount subsequently. • Show your public transport travelcards digitally with SwissPass Mobile. • It also gives you an overview of your valid and expired tickets and travelcards on the SwissPass. • Buy regional transport tickets and Day Passes for the GA Travelcard area of validity quickly and easily without searching the timetable. • In the ‘Services’ section, you can find lots of useful links about travel. • Straightforward access to your personal settings and our customer support.

2. The heart of the app is the new navigation bar with the following menu points and content. • Plan your journey with a simple timetable search via the touch timetable or use your current position as the origin or destination, locating it on the map. • Buy your ticket for the whole of Switzerland in just two clicks.

3. SBB Mobile requires internet access to search the timetable as well as for ticket purchases.

4. SBB Mobile requires access to your camera to take pictures directly in the app for your personalised touch timetable.

5. For connections from your current location, the GPS function must be activated so that SBB Mobile can find the nearest stop.

6. SBB Mobile requires read and write permissions to be able to import your desired connection into the calendar.

7. Want to have quicker access to your ticket during ticket inspection?

8. This also applies if you want to have the nearest stop displayed in the timetable.

9. Want to be able to find your way better at the station and have reliable map information?

10. SBB Mobile: your personal travel companion for public transport.

11. You can save connections in your own calendar and send them by e-mail (to friends, an external calendar).

1. Crossing fingers that uninstalling and reinstalling will do the trick because I do love this app!This app made my travel in Switzerland so simple! I had a 2-week Swiss Rail Pass, so I wasn't using the ticket purchase feature of the app, but for routes and schedules it was perfect.

2. At 23:00 at night, the people who check the tickets should allow the passenger to pay on board the train given the fact that I was honest that the app wasnt working, showed it, and there was no chance of buying it before getting on the train because the app wasnt working and should instead be given that flexibility.Forget it if you are not Swiss.

3. I also wish that I could replace parts of an existing route in case I decide to change my destination midway, or if one of the changes gets cancelled.The app doesnt work on multiple devices.

4. Swiss rail travel seemed complicated, but this app makes it easy.The ticket I received by email had only the time of departure on it and not the name of the connection.

5. I understand that for most people that's better than 5mins to change but that's why I'd like to change it once or even be able to set my change duration for a train station.

6. You didn't change the design, just made it smaller... Also I'd love the possibility to change a recommended journey.

7. The confirmation code sent to my email didn't work at the first time (it said it was wrong even though I entered the right code).

8. I almost got a ticket and was lucky that the train conductor took the issue as a misunderstanding.

9. I regularly travel from Jona to Luzern and when I have to change in Zurich, I don't need 20mins to change.

10. Traveling Switzerland was a wonderful experience!The near-perfect train app, or at least the best I've come across.

11. This is based on experience using in Switzerland; perhaps the updates in other countries are different.

1. Fix SBB Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SBB: Restarting the app will resolve most errors.
2. Update the SBB App. Here is how:
   1. On Android goto PlayStore » Search for "SBB" » Open SBB Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SBB » click "UPDATE".
3. Clear SBB Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from SBB servers.
   1. On Android, goto Settings » Apps » Select "SBB Mobile" » click Storage » click "Clear Cache".
4. Check SBB app permissions. If any of these permissions required to use your device's features are disenabled, SBB might not work.
5. Uninstall and reinstall SBB. If nothing else has worked, completely uninstall SBB then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SBB not working

2. Fix SBB Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SBB be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SBB not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SBB may not be able to connect to the Internet when running in the background.