Contact NYU Langone Health Customer Service

Why should I report an Issue with NYU Langone Health?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NYU Langone Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. As an NYU Langone Health patient, you can use our app to manage your health information and care on a mobile device. • Health summary: See your current health concerns, medications, immunizations, allergies, and more. • Appointments: Find the right doctor for your needs; schedule or cancel upcoming visits; and see information about previous appointments. • Test results: View lab test results and information about what they mean. • Messages: Communicate conveniently with your care team. • Health advisories: Be notified when it’s time for your annual physical, flu shot, and other preventive care needs. • Proxy access: View health information for designated family members, including children. • Remote monitoring: Connect the app with Apple Health to monitor and share key health information with your care team, such as blood glucose, blood pressure, oxygen saturation, steps, temperature, and weight. (Disclaimer: Remote patient monitoring through the NYU Langone Health app requires prior enrollment of the patient by a healthcare provider.

2. The app currently does not support individual usage without clinician consent and support.

3. Patients must always consult with their healthcare provider before making any changes to a care plan.

1. Also able to view actual physician notes from visits.Location alert , renew medication, can message doctor get response immediately this app is amazing can see your own imaging , test results wish I can give it 20 stars great app! Oh and no ads and very easy to useIncomparable App and Doctors.

2. Definitely a good tool to have at hand.It very help to see your information and to not havd to wait for a phone call.Great app to keep up with appointments and test results.I've had some real life experiences with my family's health care.

3. Had to call for an explanation/solution, would be nice if this feature was more robust and had more provider info when scheduling.This app is truly unreliable,I made a appointment for a pet scan on Bard Ave Staten island.

4. Moved to Florida and new doctors can view all my test and info when needed.

5. The app is also a great all-in-one!This app helps you see your test results, make appointments and keep in contact with your doctor's.

6. Generally a good app for health data, appointment details, communication with medical team and prescription refills.

7. However, since 2018 every experience I have had with NYU, including the recent birth of my daughter, had been more than exceptional! Thank you NYU for everything you all do! 🥳❤️🙏🏾Easy info when needed.

8. Provides historic trend info on urine and blood test components, etc.

9. I printed out the email and did everything that it said, when I got there at 11:45 they wanted to reschedule the appointment.

10. So efficient and helpful to find doctors, and less scary! NYU doctors are so much more professional and caring than any other doctors I have seen so far.

11. 1 Day later they send me a email that my appointment was for 11:45 AM.

1. Fix NYU Langone Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NYU Langone Health: Restarting the app will resolve most errors.
2. Update the NYU Langone Health App. Here is how:
   1. On Android goto PlayStore » Search for "NYU Langone Health" » Open NYU Langone Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NYU Langone Health » click "UPDATE".
3. Clear NYU Langone Health app cache: Clearing cached data will force your app to retrieve the latest data directly from NYU Langone Health servers.
   1. On Android, goto Settings » Apps » Select "NYU Langone Health" » click Storage » click "Clear Cache".
4. Check NYU Langone Health app permissions. If any of these permissions required to use your device's features are disenabled, NYU Langone Health might not work.
5. Uninstall and reinstall NYU Langone Health. If nothing else has worked, completely uninstall NYU Langone Health then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NYU Langone Health not working

2. Fix NYU Langone Health Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NYU Langone Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NYU Langone Health not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NYU Langone Health may not be able to connect to the Internet when running in the background.