Contact Expensify Customer Service

Why should I report an Issue with Expensify - Travel & Expense?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Expensify Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. No more app + email combos. * Travel: Book flights, hotels, and rental cars right in the app. T&E at its finest. * Trip rooms: A chat room for every trip to organize expenses and answer questions. * Accounting: Sync with QuickBooks, Xero, Sage Intacct, NetSuite, and more. * Security: 2FA, PCI-DSS Level 1, SOC1 and SOC2 Type II Certified. * Other integrations: Uber, Lyft, Delta, ADP, Gusto, Zenefits, Workday, and more.

2. Import transactions from every type of corporate or personal card. * Chat: Keep your money moving with realtime chat built into every type of transaction. * Receipt scanning: Snap a picture of any receipt and SmartScan extracts the details. * Distance tracking: Log miles or kilometers on a beautiful map, at custom rates. * Manual expenses: No receipt? Just type in an amount.

3. Ask and approve in the same place. * Reimbursements: Pay back your employees at home or around the world. * Expensify Card: Get up to 2% cash back on all US purchases and save on your bill. * Corporate cards: Give your team the Expensify Card or import your own. * Invoices: Send, view, discuss, and pay invoices in a chat.

4. Sync with QuickBooks Online, Xero, and more. * Growing teams: Scale up your spend management with the Expensify corporate card, built-in travel booking and trip chat rooms, and multi-level approval workflows.

5. Expensify helps more than 15 million people around the world track expenses, reimburse employees, manage corporate cards, send invoices, pay bills, and book travel.

6. Still better than a spreadsheet. * Categorization: Code your expenses once and then we’ll learn to do it for you. * Submissions: Expenses auto-submit in realtime, or you can set a custom cadence. * Approvals: Add one or more expense approvers to your workflow for more control. * Expense chat: Questions about an expense?

7. All at the speed of chat. * Self-employed: Track and categorize expenses for budgeting or tax purposes.

8. Send invoices to clients and chat with them in the same place. * Small business owners: Say goodbye to spreadsheets.

9. Clear up any questions in a chat on the expense or report level.

10. Sync with Sage Intacct, NetSuite, and more. * Enterprise companies: Reimburse employees in every country.

11. Keep employees happy with easy expense management and quick reimbursements.

1. Expensify is easier to use and streamlines receipt upload compared to Concur.Does a great job of capturing the receipt and creating a report - so it gets a couple stars.

2. " If you want to spend time after you create your expense report putting the report in the same order as your receipt images, then this is the software for you.

3. I'd like to see some more improvements.This app is decent but unfortunately lacks basic functionality such as the ability to filter receipts based on date, merchant, or category and the ability to search for a receipt based on different parameters.

4. Also, some pages are too big to fit in the screen and you have to scroll down to see status text (with no indication that this text exists) such as connecting your bank account.2nd Update: Fixed the basic issue and are working on correcting how mileage is recording.

5. Support team sometimes slow to respond (and sometimes I feel like I'm chatting with a clueless bot) but they do follow up and incorporate feedback and suggestions.Expensify is one of the most frustrating pieces of software I interact with on a regular basis.

6. It will not, however, put the report in the same order as your receipt images - there's no automated way to have your list match your images.

7. So what you end up with is a list of expenses and all of your receipt images and you have to manually sort them.

8. I find Brex to be more intuitive and less buggy, but it doesn't have all the features my company needs.Overall a pretty good app, small UI improvements would go a very long way, keeping this app from 5 stars.

9. So far, after a month of use, I have only had one receipt scan the amount incorrectly.

10. But even when I could, I had to fix their data and submit by logging into the website since the app couldn't update or submit.still some troubles with selecting Category, as the names are long and I can't see the most significant part of the names as they are clipped off.

11. At first, I had a little trouble getting the receipt scan to work right.

1. Fix Expensify Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Expensify: Restarting the app will resolve most errors.
2. Update the Expensify App. Here is how:
   1. On Android goto PlayStore » Search for "Expensify" » Open Expensify - Travel & Expense » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Expensify » click "UPDATE".
3. Clear Expensify - Travel & Expense app cache: Clearing cached data will force your app to retrieve the latest data directly from Expensify servers.
   1. On Android, goto Settings » Apps » Select "Expensify - Travel & Expense" » click Storage » click "Clear Cache".
4. Check Expensify app permissions. If any of these permissions required to use your device's features are disenabled, Expensify might not work.
5. Uninstall and reinstall Expensify. If nothing else has worked, completely uninstall Expensify then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Expensify not working

2. Fix Expensify Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Expensify be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Expensify not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Expensify may not be able to connect to the Internet when running in the background.