Published by Kiwix Team on Jul 12, 2024

Report an issue with Offline Travel Guide.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Offline Travel Guide?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Kiwix Team to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Offline Travel Guide

1. Wikivoyage offline travel guide: Tourism information for almost 30. 000 destinations all over the world.

2. Wikivoyage is written by volunteers, it is the "Wikipedia of travel guides" and is run by the same non-profit as Wikipedia (Wikimedia).

3. Better than unreliable WiFi or expensive roaming.

4. Complete with region/city maps and pictures.

5. Usable without an Internet connection.

6. If you notice an error or want to add touristic information, please edit the relevant article at your contribution will be included in the next release. Thank you!

Offline Travel Guide Customer Insights

1. You can also contribute and update/add information.I'm not giving a travel app permission to manage and delete photo & media files as the APP sees it wants to! Why would you need access to my photos in the first place? I'm coming to you to see things to do, how does taking my pictures or deleting my pictures help you do that? I say BS!!!!!!Simply can be said an excellent, may be the best app for travel information having all the information at one's hand and covering all most the entire earth, with lovely interface, a complete travel guide.An excellent app to learn about new locations.

2. I keep getting a message saying the Wikivoyage app is corrupt.Hi Guys, this app is very useful and productive, it fulfills the saying "go around the world in your finger tips" keep it up!!!I've used this app plenty of time, it's good especially considering the fact that it is offline but it really needs some serious update especially the Oman page.

3. It even has local phrase books (with pronunciation guides) that are super useful when travelling without Internet.excellent travel guide with offline use.

4. I especially rely on the app for using public transport to get from an airport and for getting around.Excellent source of free travel information.

5. If you only have one travel app, make it this one! Reading Wikivoyage is now a regular part of my travel routine on flights, trains, etc when heading somewhere new (and especially when offline).

6. And the content is relevant... and quite up-to-date, too.Even after clearing cache, downloading the app again and restarting phone I cannot open Wikivoyage.

7. Easy to use.Luckily enough, WikiVoyage Europe was not launching on my device, which prompted me to install this app instead.

8. Perfect for understanding more about where you're travelling and having a sense of the places.

9. Provides comprehensive coverage of most countries, cities, and other destinations.

10. The information is usually very accurate.

11. It is opening, making me happy every time I do.

Steps to Troubleshoot & Fix Offline Travel Guide Issues

1. Fix Offline Travel Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Offline Travel Guide: Restarting the app will resolve most errors.
  2. Update the Offline Travel Guide App. Here is how:
    1. On Android goto PlayStore » Search for "Offline Travel Guide" » Open Offline Travel Guide » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Offline Travel Guide » click "UPDATE".
  3. Clear Offline Travel Guide app cache: Clearing cached data will force your app to retrieve the latest data directly from Offline Travel Guide servers.
    1. On Android, goto Settings » Apps » Select "Offline Travel Guide" » click Storage » click "Clear Cache".
  4. Check Offline Travel Guide app permissions. If any of these permissions required to use your device's features are disenabled, Offline Travel Guide might not work.
  5. Uninstall and reinstall Offline Travel Guide. If nothing else has worked, completely uninstall Offline Travel Guide then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Offline Travel Guide not working


2. Fix Offline Travel Guide Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Offline Travel Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Offline Travel Guide not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Offline Travel Guide may not be able to connect to the Internet when running in the background.

Reported Issues