Contact NZ COVID Tracer Customer Service

Why should I report an Issue with NZ COVID Tracer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ministry of Health NZ to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Sign up for contact alerts in case you’ve checked into a location at the same time as someone with COVID-19, or exchanged anonymous Bluetooth keys with someone with COVID-19.

2. Help contact tracing go faster by creating a private digital diary of the places you visit.

3. If you test positive for COVID-19, you can also upload your anonymous Bluetooth Tracing keys so that other app users who have been close to you will be quickly notified.

4. It helps you protect your friends, whānau and community by enabling faster contact tracing.

5. If you’re found to have COVID-19, you can share your digital diary with contact tracers.

6. NZ COVID Tracer is the Ministry of Health’s official contact tracing mobile app.

7. Any personal information you choose to share with contact tracers will be used only for public health purposes and never for enforcement.

8. The Ministry of Health has worked closely with the Privacy Commissioner and independent security experts during the development of NZ COVID Tracer to ensure your privacy and data security are protected.

9. This will help us identify whether any of your friends, whānau or community members may have also been exposed, so we can respond quickly and stop any further spread of the virus in New Zealand.

10. Use Bluetooth Tracing to enable the Exposure Notification System on your phone.

11. Register your contact information so contact tracers can get in touch if they need to.

1. Please work on this, with such a poor performance I'm not surprised that the number of scans is getting down.After this most recent update the app is so slow to open and instead of going straight to the scanning page, it now opens with the covid logo filling the whole screen for up to 6 - 8 seconds before eventually opening the scanner screen.

2. And as others say, it slows the app down and in my case seems to constantly show a notification 'checking exposure keys': can't this be done in the background? Tried following advice on turning off Bluetooth via settings where it shows as already 'off' I would like to disable this function and am now thinking of uninstalling the app.Bluetooth update has made the app nearly unusable.

3. Feels amateur (so I wonder about security) but lets see how it goes.I really like the concept of the app and try to use it as much as I can! However, a major hurdle in usage is the poor startup performance, it takes 10s from pressing the app icon till I'm able to scan a qr code.

4. It would be great to be able to scan in places by just pressing the power button, having the scan work while on the lock screen and then being able to simply turn off.

5. Now people behind me waiting to scan, are wondering what the hold up is.Worked fine the first time, I think some of the glitches people reported were due to overloaded servers.

6. The security code to input is sent to your email and if you need to minimise the app to open your email, you're automatically logged out and have to sign in again, getting sent a new code.

7. I was able to basically walk past codes and scan them properly.Unable to set up app account on some phones, would need a second device.

8. I put the verification code in and it wouldn't work so I closed the app, reopened it and tried again and it said I already had an account.

9. To deal with this you need to hit enter after each field you fill in to move up the screen display.

10. Then when it does scan a code it's slow to bring up the green tick.

11. I know it may be a bit awkward to allow the phone privacy permissions for this but it would be really great if you could make it somehow be used as a lock screen background.

1. Fix NZ COVID Tracer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NZ COVID Tracer: Restarting the app will resolve most errors.
2. Update the NZ COVID Tracer App. Here is how:
   1. On Android goto PlayStore » Search for "NZ COVID Tracer" » Open NZ COVID Tracer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NZ COVID Tracer » click "UPDATE".
3. Clear NZ COVID Tracer app cache: Clearing cached data will force your app to retrieve the latest data directly from NZ COVID Tracer servers.
   1. On Android, goto Settings » Apps » Select "NZ COVID Tracer" » click Storage » click "Clear Cache".
4. Check NZ COVID Tracer app permissions. If any of these permissions required to use your device's features are disenabled, NZ COVID Tracer might not work.
5. Uninstall and reinstall NZ COVID Tracer. If nothing else has worked, completely uninstall NZ COVID Tracer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NZ COVID Tracer not working

2. Fix NZ COVID Tracer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NZ COVID Tracer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NZ COVID Tracer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NZ COVID Tracer may not be able to connect to the Internet when running in the background.