Published by MetaQuotes Software Corp. on Oct 31, 2024

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Why should I report an Issue with MetaTrader 5 — Forex, Stocks?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MetaQuotes Software Corp. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About MetaTrader 5 — Forex, Stocks

1. To trade using real money, you need to open a real trading account by entering into a separate agreement with a financial company (broker), which has installed the server component of the MetaTrader 5 trading platform.

2. You should consider whether you understand how various financial products work and whether you can afford to take the high risk of losing money. * Support of push notifications from the desktop MetaTrader 5 (MT5) platform and MQL5.

3. Most retail investor accounts lose money when trading financial products.

4. Your MT5 features real-time quotes, financial news, FX & stock charts, technical analysis and online trading.

5. Forex & Stock brokers offer traders investing in shares and currency trading via MetaTrader 5.

6. Risk Warning: Our programs may involve real trading with a high risk of losing money rapidly.

7. Download MetaTrader 5 (MT5) for Android on your smartphone or tablet and trade Forex, Stocks, CFD and Futures instruments anytime and anywhere in the world!

8. Free demo accounts are available.

9. MetaQuotes is a software company and does not provide financial services, nor it has access to MetaTrader 5 platform servers and databases managed by financial companies.

MetaTrader 5 Customer Insights

1. The drag and drop sl and tp for pending orders feature should be added to the desktop version.My experience with mt5 from the last two updates has been so terrible, as in very bad, I would do analysis and draw lines on the chart ND when I simply just leave the app and return after few seconds, all the lines have disappeared, the other problem is with the candlesticks, the colours changes completely to something very bad when I leave the app, please fix it!!🤬🤬Wow! Thrilling update! Mt5 has done a great job with the recent vertical zoom provision etc.

2. Even the colour theme on the chart is different and it will not save my custom settings... It's so annoying, I want the previous version back... The one where the quick buy and sell buttons were introduced.This one's cooler but I used to just slide inward from the right when on the charts in landscape mode to reveal the menu, then hit the button that takes me to my ongoing trades.

3. I will have to stay clear MT5 for now.The app keeps resetting to default settings each time I open it and none of my data like lines in the chart can be saved, it also opens a random chart whenever I launch the app instead of the chart I last used or traded on.

4. That been said I've encountered a few glitches in the app, the first one is when I change the settings on my chart the settings don't remain the same as when I exited the app, the settings become default.

5. In the pending order button we should be able to enter the lot size right on the chart screen rather than jumping to modify screen.

6. The app already has the ability to notify margin call, hopefully adding this feature wouldn't be too complicatedI have been having a good time using this app not until the last two updates.

7. There's more man; the two new functions are not very useful infact they're kinda complicated besides, it looks as if you can place orders while viewing ur charts and not have to switch to a new screen but that's exactly what happens.prefer old features♥️🤫🤬.The new update is brilliant.

8. Really commendable! However, I appeal to you guys to also add a bar replay button on the mobile and desktop version of the app, to enable your users backtest their strategies efficiently, which proves to many you actually want them to win trades.

9. This is one of the major problems I face 😐 when using this appUpdate: Uninstall and reinstalling seem to solve all customization and chart object problems.

10. Loving the latest update, although would really like it if the crosshair color could be changed back to white cause it makes no sense to use a black crosshair on a black background.

11. Seeing as it's the only app I've used since I started trading it's not bad, although it could use some improvements and when I say improvements I don't mean including features that are useless but just some functionalities that I think could be added that would make a huge difference.

Steps to Troubleshoot & Fix MetaTrader 5 Issues

1. Fix MetaTrader 5 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MetaTrader 5: Restarting the app will resolve most errors.
  2. Update the MetaTrader 5 App. Here is how:
    1. On Android goto PlayStore » Search for "MetaTrader 5" » Open MetaTrader 5 — Forex, Stocks » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MetaTrader 5 » click "UPDATE".
  3. Clear MetaTrader 5 — Forex, Stocks app cache: Clearing cached data will force your app to retrieve the latest data directly from MetaTrader 5 servers.
    1. On Android, goto Settings » Apps » Select "MetaTrader 5 — Forex, Stocks" » click Storage » click "Clear Cache".
  4. Check MetaTrader 5 app permissions. If any of these permissions required to use your device's features are disenabled, MetaTrader 5 might not work.
  5. Uninstall and reinstall MetaTrader 5. If nothing else has worked, completely uninstall MetaTrader 5 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MetaTrader 5 not working


2. Fix MetaTrader 5 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MetaTrader 5 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MetaTrader 5 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MetaTrader 5 may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • My broker does is holding my investment hostage. They are not letting me withdraw any amount. I have a Hedge account through OuLian wealth. Please do not release my funds as I have to get legal advise

    — by Jose Hernandez 2 years ago

  • I believe I was scammed by an imitation MT5 account.
    My account number is 8430045 My name is Wayne Phillips
    Is this a legitimate account???

    — by Wayne Phillips 2 years ago

  • A MT5 employee contacted me and she said set up a new account with MT5 through a broker called Kangdon Global Limited. I haven’t released any USDT to the MT5 account and need help verifying this broker is legitimate before funding the MT5 account.
    Please contact me ASAP
    Thanks

    — by Jason Techau 2 years ago

  • Hello 583760 Etore Financial Limited I am writing to you again on Etore Finance limited. I was deceived again. I wrote that I got along with Alan but unfortunately he lied to me again. Alan wrote that I have to remove the complaint and then he will pay me money. They sent me a link and said the money was there. I already paid $ 4000 for these defi, supposedly to activate the account and they said that it was not activated and I have to pay another $ 2000. I said that I will not pay anything anymore because it is a fraud and the contact was cut off And the money wasn't even sent from the company. recently they changed the icon to WhatsApp and they also did the same on this website what is like money. I am writing when Alan told me to write back the MT5 complaint, then he pays me money. The company already owes me $ 48,649. Please help and don't trust Alan is a scammer ... I write to Alan and no one writes me back.I would like to inform you that I have reported the company Etore Financial Limited and MetaTrader5 to a law firm. because I can't count on you either. and on your platform they cheated and robbed me, I just want my money back.

    — by Robert Kapusta 2 years ago

  • Hello 583760 Etore Financial Limited I am writing to you again on Etore Finance limited. I was deceived again. I wrote that I got along with Alan but unfortunately he lied to me again. Alan wrote that I have to remove the complaint and then he will pay me money. They sent me a link and said the money was there. I already paid $ 4000 for these defi, supposedly to activate the account and they said that it was not activated and I have to pay another $ 2000. I said that I will not pay anything anymore because it is a fraud and the contact was cut off And the money wasn't even sent from the company. recently they changed the icon to WhatsApp and they also did the same on this website what is like money. I am writing when Alan told me to write back the MT5 complaint, then he pays me money. The company already owes me $ 48,649. Please help and don't trust Alan is a scammer ... I write to Alan and no one writes me back. I am asking for help, let there be justice ..please contact me if you have any doubts, just want to get my money back. This company is scammers. because through your platform they are stealing money from people. if the case is not resolved, I will report your rig to the police and start a probe case. and you can lose a lot, for example, blocking your platform. ask yourself if it is worth it by one thieving company .. I can see that my email is blocked I can't send a message to you ... Regards Robert Kapusta.

    — by Robert Kapusta 2 years ago

  • I widhraw my fund but my broker still not send my fund

    — by TANZEER AHMED 2 years ago

  • Hello 583760 Etore Financial Limited I am writing to you again on Etore Finance limited. I was deceived again. I wrote that I got along with Alan but unfortunately he lied to me again. Alan wrote that I have to remove the complaint and then he will pay me money. They sent me a link and said the money was there. I already paid $ 4000 for these defi, supposedly to activate the account and they said that it was not activated and I have to pay another $ 2000. I said that I will not pay anything anymore because it is a fraud and the contact was cut off And the money wasn't even sent from the company. recently they changed the icon to WhatsApp and they also did the same on this website what is like money. I am writing when Alan told me to write back the MT5 complaint, then he pays me money. The company already owes me $ 48,649. Please help and don't trust Alan is a scammer ... I write to Alan and no one writes me back. I am asking for help, let there be justice ..please contact me if you have any doubts, just want to get my money back. This company is scammers. because through your platform they are stealing money from people. if the case is not resolved, I will report your rig to the police and start a probe case. and you can lose a lot, for example, blocking your platform. ask yourself if it is worth it by one thieving company .. I can see that my email is blocked I can't send a message to you ... Regards Robert Kapusta

    — by Robert Kapusta 2 years ago

  • I initiated a withdrawal via wire transfer on 5/23/22 and was advised it would normally be instantaneous but could take 2-4 business days. Nothing has happened with the request and no one has contacted me to let me know if something is wrong on the withdrawal form. Can someone please tell me if I need to do something more or different or if the request was submitted appropriately. Thank you,

    Michael Moon

    — by Michael Moon 2 years ago

  • J'ai 1 compte chez vous metatrader ! Des fonds importants ont été débités pour aller sur un compte Metamask et il n'y a rien sur men compte metamask depuis plus de 24 h !!! Où est passé l'argent ? Il me faut l'ID de transaction pour que Matamask puisse m'aider à suivre la transaction !?

    — by BERRABAH 2 years ago

  • I want an MT5 account with 50$ as capital

    — by Kiemtore 2 years ago

  • Hello 583760 Etore Financial Limited I am writing to you again on Etore Finance limited. I was deceived again. I wrote that I got along with Alan but unfortunately he lied to me again. Alan wrote that I have to remove the complaint and then he will pay me money. They sent me a link and said the money was there. I already paid $ 4000 for these defi, supposedly to activate the account and they said that it was not activated and I have to pay another $ 2000. I said that I will not pay anything anymore because it is a fraud and the contact was cut off And the money wasn't even sent from the company. recently they changed the icon to WhatsApp and they also did the same on this website what is like money. I am writing when Alan told me to write back the MT5 complaint, then he pays me money. The company already owes me $ 48,649. Please help and don't trust Alan is a scammer ... I write to Alan and no one writes me back. I am asking for help, let there be justice .. thank you best regards. My name Robert Kapusta. I am asking for help. They did not pay me even a cent from this company.

    — by Robert Kapusta 2 years ago

  • Hello

     I am writing to you again on Etore Finance limited. I was deceived again.

    I wrote that I got along with Alan but unfortunately he lied to me again.

    Alan wrote that I have to remove the complaint and then he will pay me money.

    They sent me a link and said the money was there.I already paid $ 4000 for these defi, supposedly to activate the account and they said that it was not activated and I have to pay another $ 2000. I said that I will not pay anything anymore because it is a fraud and the contact was cut off And the money wasn't even sent from the company. recently they changed the icon to WhatsApp and they also did the same on this website what is like money.

    I am writing when Alan told me to write back the MT5 complaint, then he pays me money.

    The company already owes me $ 48,649. Please help and don't trust Alan is a scammer ...

    I write to Alan and no one writes me back.

    I am asking for help, let there be justice .. thank you best regards.
    My name Robert Kapusta.

    — by Robert Kapusta 2 years ago

  • Hello
    583760 Etore Financial Limited
    I am writing to you again on Etore Finance limited. I was deceived again.
    I wrote that I got along with Alan but unfortunately he lied to me again.
    Alan wrote that I have to remove the complaint and then he will pay me money.
    They sent me a link and said the money was there.
    I already paid $ 4000 for these defi, supposedly to activate the account and they said that it was not activated and I have to pay another $ 2000. I said that I will not pay anything anymore because it is a fraud and the contact was cut off
    And the money wasn't even sent from the company. recently they changed the icon to WhatsApp and they also did the same on this website what is like money.
    I am writing when Alan told me to write back the MT5 complaint, then he pays me money.
    The company already owes me $ 48,649. Please help and don't trust Alan is a scammer ...
    I write to Alan and no one writes me back.

    I am asking for help, let there be justice .. thank you best regards.
    My name Robert Kapusta.
    I am asking for help. They did not pay me even a cent from this company

    — by Robert Kapusta 2 years ago

  • Hello
    583760 Etore Financial Limited
    I am writing to you again on Etore Finance limited. I was deceived again.
    I wrote that I got along with Alan but unfortunately he lied to me again.
    Alan wrote that I have to remove the complaint and then he will pay me money.
    They sent me a link and said the money was there.
    I already paid $ 4000 for these defi, supposedly to activate the account and they said that it was not activated and I have to pay another $ 2000. I said that I will not pay anything anymore because it is a fraud and the contact was cut off
    And the money wasn't even sent from the company. recently they changed the icon to WhatsApp and they also did the same on this website what is like money.
    I am writing when Alan told me to write back the MT5 complaint, then he pays me money.
    The company already owes me $ 48,649. Please help and don't trust Alan is a scammer ...
    I write to Alan and no one writes me back.

    I am asking for help, let there be justice .. thank you best regards.
    My name Robert Kapusta.

    — by Robert Kapusta 2 years ago

  • Hello
    I am writing to you again on Etore Finance limited. I was deceived again.
    I wrote that I got along with Alan but unfortunately he lied to me again.
    Alan wrote that I have to remove the complaint and then he will pay me money.
    They sent me a link and said the money was there.
    I already paid $ 4000 for these defi, supposedly to activate the account and they said that it was not activated and I have to pay another $ 2000. I said that I will not pay anything anymore because it is a fraud and the contact was cut off
    And the money wasn't even sent from the company. recently they changed the icon to WhatsApp and they also did the same on this website what is like money.
    I am writing when Alan told me to write back the MT5 complaint, then he pays me money.
    The company already owes me $ 48,649. Please help and don't trust Alan is a scammer ...
    I write to Alan and no one writes me back.

    I am asking for help, let there be justice .. thank you best regards.
    My name Robert Kapusta.

    — by Robert Kapusta 2 years ago

  • My mt5 account 403547 was closed. I wish to have it back so that I can use it once again

    — by Rukiza Abed 2 years ago

  • Hi wealth sailing forex LTD is veary big scammer please it in mt5 list.

    — by Khizar Hayat 2 years ago

  • 660808 What is the problem with this account. And why doesn't TRP Broker come in of MetaTrade5, what has happened to this broker now?

    I recently had a problem with my account but I did everything I could according to the instructions of MT5 Customer Service & SFC and my account did not return to normal.

    — by MD Yahea 2 years ago

  • I wanna check with you whether Lunboux limited is a trustworthy server in MT5 platform

    — by BEI LI 2 years ago

  • I went to withdraw my money from Big Uncle Limited and they refused to give me back my money, invested $5600 with $9211 total. When I asked for a withdrawal they refused and said I need to do more transactions or pay them $3000 to release my money which I refused. MetaTrader 5 Aka MT5 are helping scammers all over the world committ this crimes this is why you can never be able to contact them they ate enabling thieves and giving the excuse that they’re just a platform and dont control any broker. This are professional thieves and God will punish them they will never find peace and its only a matter of time before the authorities gets involved. Big Uncle, biggloballimited.com and indusgold.co are thesame scammers and professional extortionists.

    — by Cedric Omorodion 2 years ago

  • Can I check how much is my account balance in USD for account number 971429

    — by Kong Wai Fung 2 years ago

  • my name is ramanarao i have mt5 mobile app with account no 32101003 it is under wealthsailingforex server7, no32100389
    i send 45000 usd changed to usdt, wealthsailing has provided signals in one month they could make the account around 84000dollarswhen i want to withdraw money they refuse to give no body returns the text i started thinking it is fake and scam. i started a investigation in usa can you please provide me help or any information that will help
    thanks

    — by ramanarao 2 years ago

  • I live in Mexico. A day ago a representative from MetaQuotes software contacted me informing me that an amount of $14,480 dollars are still on my account. This profit l gained it last year doing some investments with MetaTrade5. Back then I was told that I had no gains due to a bad decision I had made. So I considered all lost

    Now this man of the name of Dorian Sandoval tells me that this money I never lost it and it can be recovered because the compamy I did bussines with had been sued for fraud.
    The issue here is that he sent me a letter from MetaQuotes software informing me of this issue. But he says I have to deposit $200 dollars fee to be able to reléase this capital.

    He sent me the the reciept for me to go pay it at oxxo. A retail store here in mexico. I need to know if this is real. Or is it a scam.

    Thank you.

    — by Gabriel Rodríguez 2 years ago

  • Dear Sir
    Need help to make withdrawals from MT5
    Please contact me
    Thanks
    Best regards
    João Manuel Baptista

    — by João Manuel da Costa Baptista 2 years ago

  • Account reativate

    — by Mamaila Dorah Lekgothoane 2 years ago

  • I went to withdraw my money from Big Uncle Limited and they extorted more money out of me an have not sent my money to Crypto.com like they were supposed to. I have hundreds of text where Big Uncle who merged with poia limited has committed extortion, black mail and has stolen my money. On top of that Big Uncle stole my money. I am contacting the police and the media about Big Uncle corrupt MT5 Kat form.

    — by Scott Salley 2 years ago

  • One broker using metatrader is scamming my sister her money using your platform he wants 10%commission in order for her to withdraw the money my sister made 40k trading on metatrader 5 her initial deposit was 695 how best can you deal with this broker wealth sailing forex for mr vivian in hong kong china+852 5428 6695 thats his phone number

    — by Patience MUSARURWA 2 years ago

  • I am new customer to DACFX and deposited 421 dollars. However, the trading feature did not fits me and decided to withdraw my money. Due to this I repeatedly tried to withdraw my money.

    Concerning the withdrawal act, I fulfilled all the criteria with account registered before three days and I made 10 transactions and lost around 47 dollars.

    I can assure you that I have never been involved in money laundering or other forms of crime. This is just my first experience and I did not done any form trading before.

    I hope you will understand my concern and provide your kind assistance to withdraw my money.

    — by Begashaw Melaku Gebresillassie 2 years ago

  • Please help me. I am trying to transfer money from my Metatrader5 account out through Junle and I have the correct email and password buy I seem to be locked out.

    — by Linda 2 years ago

  • I have an account In MT5 and btokar is TRP Financial live I have dipposite 3000 USD and startef trading in this plat form when I make ptofit 7865 I want to withdraw money I subbmitted application but application not approved and compani send me msg you need to dippodite more funds in your account if you want to withdraw money
    I don't know why. And now my account is frozen.

    — by Falaksher 2 years ago

  • Dear Sirs, I nerf your help concerning my investment made on the application MetaTrader with your company. My transaction account number is 975489271. I think this is not an honest investment and I would like to get my capital Back.
    Can you provide help?
    Many thanks in advanced.
    Best regards,
    Sandra

    — by Yehouessi Sandra 2 years ago

  • Hello,

    My broker Dacland is a scammer, he refuse to give my money back and he has changed my password, I cant enter anymore into metatrader, could you please help me ? I already open a claim to Hongkong police, please help to recover my access

    — by Julien 2 years ago

  • Bonjour, Je suis victime d'une arnaque. Un broker m'a contacter pour investir via metatrader5, mais je n'arrive pas à récupérer mes fonds !
    Il me demande de l'argent pour récupérer les fonds et me demande de payer des taxes en Angleterre. Je suis perdu, je lui ai fait confiance et suis bloqué.
    Pouvez vous m'aider ?
    Compte CapitalForexLive 975489511 : MADELAINE
    Vous pouvez me contacter par mail ou par téléphone ? au 0033 6 88 92 76 87

    — by MADELAINE 2 years ago

  • I have choose TRP forex as my broker to trade in forex. I deposited 2245 usd and started trading with them and now when i made a profit of total 6439 usd and i want to withdraw my funds they contacted me through email that i have to pay advance tax of 20% of the total amount of 6439 or i cannot withdraw my funds. So i paid advanced tax and after paying the amount for tax they simply blocked my account and i lost my total money. After i complained in few of the forum they unblocked my account and traded on my behalf and made my account to minus -308.70 usd and again disabled my account and will most probably show this on the platform to blame the customer made a loss and they cannot pay. Please look i to this matter its a humble request.

    — by Babun Munshi 2 years ago

  • Question on my broker
    OA Capatial Holdings

    — by Robert Byrnes 2 years ago

  • Hello, good day, sir/ma, i was using metatrader 5 on my android phone but all of the sudden I stop working and in the space of the MetaQuotes ID it's showing Not registered,please help me out, thanks. Here is the picture of it

    — by Omobanjo john Esan 2 years ago

  • I am using MetaTrader5 app, i am not ae to withdraw my amount, i contacted customer service they keep on asking money to add, please help me

    +91-8810237562

    — by lakshya gupta 2 years ago

  • I would like to change the password because I work with cryptofx and I am afraid that they will scam me. how can i not make him take the money on the position?

    — by Paolo verdelli 2 years ago

  • After going through all the comments, I found some painful,while some were funny. My conclusion is that most people will still get scammed just because they cannot read in- between the lines. I had also been a victim in the past. Now i have a resident hacker who helped me recover my funds(85% guaranteed,,not 100%). He also helps me vet any bitcoin investment i want to make.He gives me the go ahead or tells me to not make the investment,and so far, it had been worth it..The truth is that only an hacker can know a bitcoin scam. You just have to make one your friend. In this digital world, like we have family Doctors, Lawyers that we put on retainers, i always advice people to have a trustworthy hacker on their side.. Reach him via; adamwilson dot trading at consultant dot Com. Thanks for your guideline's which enabled me to have my funds back...

    — by Elizabeth Ruth 2 years ago

  • I have been cheated by iconiccapital.world. they are not returning my money. They are trying to cheat with the people in the name of Metatrader 5. Please help me how I can get my money back.

    — by Naterpal 2 years ago

  • 583760 Etore Financial Limited
    hello I want to withdraw my complaint against Etore Financial Limited I have agreed with Mr. Alan the money will be paid to me within a week
    greetings
    ROBERT KAPUSTA

    — by Robert Kapusta 2 years ago

  • How to create real account MT5

    — by MuhammadToseef 2 years ago

  • My MT5 account was frozen, how I can unfreeze the account, I need help from support center

    — by Yen F Wong 2 years ago

  • 583760 Etore Financial Limited

    Hello, I have to your case. I was cheated by your employee's name, his name is ALAN. I worked with him on MT5 by your company and I wanted to pick up the money $ 39,000 earned on MT5, I paid 20% commission for you is $ 7800. I paid 18% of the tax is $ 7030. and I paid $ 2000 commission to verify the account where the money was supposed to come. But since Friday I have no contact with this Alan. Please help.
    Regards 

    — by Robert Kapusta 2 years ago

  • I've sent my complaint a few times but there's still no response from MT5

    — by Eng Tin,Ng 2 years ago

  • Why my withdrawal was not release after I've paid my VIP membership payment and all customer service has refused to reply my text,is MT5 a scammer

    — by Eng Tin,Ng 2 years ago

  • I've just completed my VIP membership payment so my withdrawal can be release but after the payment was make I completely loss contact from customers service and my withdrawal fund was not release to me furthermore all my fund in my trading account was disappeared,I thought MT5 was a reliable and responsible but why this happened,this was my first time investing and all my savings is in it please check for me thanks

    — by Eng Tin,Ng 2 years ago

  • hello I was cheated on MT5 by Etore Financial Limited for $ 39,000. I paid 20% commission, 18% tax and 2000 for account verification. Please help

    — by Robert Kapusta 2 years ago

  • hello I was cheated on MT5 by Etore Financial Limited for a value of $ 39,000. I paid a 20% deposit, 18% tax and 2000 for account verification. Please help me.
    Regards
    Robert kapusta

    — by Robert Kapusta 2 years ago

  • Hello, I have an account in the MetaTrader 5 platform, but I cannot communicate with the broker and withdraw profits from my account, is there a solution to my problem, please help

    — by Nazeh 2 years ago

  • Welcome, I have an account in a platform of MetaTrader 5, but I can not communicate with the mediator and pull the profits from my account, is there a solution to my problem, please help

    — by Nazeh 2 years ago

  • Welcome, I have an account in Metatrader 5, but I can not communicate with the mediator and pull the profits from my account, is there a solution to my problem, please help

    — by Nazeh 2 years ago

  • Hiii I'm trading in mt 5 and I want to withdraw money from the account but the broker is telling to pay 30% of tax of the withdrawal amount which I paid and then they ask me for 10% of handling fees which I paid then they told to pay 50% for verification which I paid now they got a code to enter the account now they are telling me to pay more for input code I don't know what to do please help me to withdraw my money please thanks you in advance

    — by Sharmanand sookur 2 years ago

  • Hello MetTrader5 Support,

    on 11-Feb-2022 I have placed an order via your platform for BTCUSD.PE with volume 150, SL 43598.00 and TP 44058.76. The order was executed with the price 43657.80. During the trade I have changed the SL several times. Last change to the SL was from value SL 43250.00 to value SL 43285.00. Unfortunately the order was closed at 42826.15 and NOT at my set up value SL 43285.00! This incorrect closure (instead at my configured/set up SL 43285.0) at the value 42826.15 which is far beyond what I have set up, has resulted into the complete loss of my funds in my account instead of just having a loss until my set up SL (43657.80 - 43285.00 = 372.80 per 1 unit ==>> for 150 units it is US$ 559200.00). This means I would have still remaining funds in my balance on my account and NOT lost eveything due to this mistake from the MT5 App/platform!!! You can clearly see in the journal (logs) of the MT5 App that since the beginning of the trade and initiating the order, the several changes I made to the SL all have been accepted and executed, including the last change to the SL 43285.00.
    Please get that wrong order closure corrected and get my funds provided back to my account immediately! Additionally you should put in everything possible to avoid/prevent such things from happening. Customers of the MT5 App are relying on the correct functionality, especially while trading on your platform either within the MT5 Desktop or Mobile App.

    Kind regards
    Mladen Stojanovic

    PS: How can I add screenshots showing the evidence to my statement above from the MT5 App journalm here within this form? If there is ino ability following "Send Complaint" provided here, I will also write an email to support@redacted incl. screenshots.

    — by its_ms 2 years ago

  • I use the outsmartfx global limited broker and I got scamed from them and other person. I ll report already but always tge same response. Could you assist ?

    — by Patrick Moitzi 2 years ago

  • Does MT5 have any LINE customer service?
    I traded on the MT5 APP through MT5's LINE customer service. The brokerage is SICH CAPATAL. I can't get the money back. My account:896985,I am required to pay high taxes(25%), otherwise my account will be frozen, please help

    — by DORIS 2 years ago

  • I traded on the MT5 APP through MT5's LINE customer service. The brokerage is SICH CAPATAL. I can't get the money back. I am required to pay high taxes, otherwise my account will be frozen, please help

    — by DORIS 2 years ago

  • Have questions about account credit limit..want to increase the same

    — by SAMEER SALATHIA 2 years ago

  • Hi I'm not sure if you're the right department to contact anyway I've just registered myself as a MT5 investor about 2 months ago and recently I've applied to withdraw USD 100 thousand and was approved but what I would like to know is that is it your company standard procedure to ask for payment like running water margin fees,personal tax and now VIP membership fees before releasing my request for withdrawal from your customer service as I understand there's is no such practises furthermore i don't have any money left to pay for all those fees ,can you please release my withdrawal fund si i can have a peace of mind ,I seek your clarification on this matter,I would appreciate your response;thank you Yours sincerely Eng Tin,Ng 

    — by Eng Tin,Ng 2 years ago

  • Hello;
    I cannot access my account with "ring financial" broker anymore.
    Please find me a solution or provide me a whatsapp number of customer service.
    Thank you

    — by MHD Khair Eddin ramadan 2 years ago

  • Hello MetaQuotes!
    Today at 2022.02.04 14:30:04.120 we experienced a delay of 2813.809 ms on the MetaTrader VPS Causing a huge Loss to the account.
    Details:
    2022.02.04 14:30:04.120 Trades '5374343': order #214777989 sell 0.54 0.54 XAUUSD at market done in 2813.809 ms

    We would like to know the reason for this delay.
    Best regards

    — by Jose Raposo 2 years ago

  • Good afternoon, I have an MT5 account #88601691 I would like to confirm which type of account I am using, demo, or real "Live Trading" account.

    Thank you for your time,

    Nicholas S

    — by Nicholas Santander 2 years ago

  • Bonjour
    Un trader malveillant a fait passer de l'argent de coinbase sur vergemarket mt5 alors que cet argent etat sensé débloquer le plafon de coinbase . Je n'arrive pas a récupérer cet argent bloqué sur mt5 .
    Que pouvez vous faire pour moi .
    Merci

    — by Marc-Antoine Prével 2 years ago

  • J'ai un compte avec 7531.07 USD. Comment faire pour récupérer cette somme sur mon compte bancaire ???

    — by Bosi 2 years ago

  • Impossible de récupérer 7531.07 USD sur mon compte bancaire. Comment Faire

    — by Bosi 2 years ago

  • Hi metatrader 5.I have problem here.First i installed meta trader 4, i can use normally.But after me installed metatrader 5 i got problem which mt5 can't work smoothly.That app like on off.Its like 5 minutes off then app can use for a while then off back. For you know i use smartphone samsung A02.I hope you can help me in mediately.Thank you.

    — by Ahmad Shaffri 2 years ago

  • Hello. My name is Faraz Aslam. My Metatrader5 ID number is 1002459. My ID is disabled and I want to ask what is the reason behind it???

    Thanks

    — by Faraz Aslam 2 years ago

  • I became friends with a lady named Dalin
    and we corresponded by WhatsApp. She introduced me to MT5 and I practiced for a while and then registered an account and put in what I was advised, a minimum of 7983$ She pressed me to invest more but I resisted and now I need to withdraw what I’d now about $6548 towards a knee operation. I was told I had to pay 30% taxes and commission first. I asked why they couldn’t withdraw the total and take out this figure but was told it must be paid first. I tried to withdraw my money but they have been disabled my account and i can’t find a way to get my money back. Can you please help me to take my money out directly.
    Yours sincerely
    Abdallah Hmidat

    — by Abdallah Hmidat 2 years ago

  • I am a trader and my broker has disabled my wallet and the customer service is not answering anymore, the name of the broker is Motongfx limited.
    Please help me

    — by Abdallah Hmidat 2 years ago

  • My wallet diasabled

    — by Tedlef adler 2 years ago

  • R/ Sir,.
    It is stated that I am the user of mt5 for last 2 months. I was trading on Mt5 with a broker and I have reached to a level in which I was having more then 5500$ . The broker asked me that send me 600$ I will release your USD . But I refused because I was having nothing. I have invested all in MT5. He freezed my mt5 account. Now I can't see my figure on the screen to go and release it and withdraw it. The broker blocked me and now I have nothing. Please help me in this regard. Thank you

    — by Muhammad Abbas 2 years ago

  • Pls call me urgently @ 91-9323474555

    — by Haresh 2 years ago

  • I have been scammed by a broker named Floki Forex Limited ( which can be found when search for brokers in MT5 account, They have scammed more than 10000 USD from me, I still can see my amount showing on MT5 account. When I try to withdraw the amount the link proceeds to brokers account where they are rejecting my withdrawal request. They have whatsapp customer care service +447535089704 keep on saying to wait for the security audit to be processed afterwards withdrawal confirmation mail will be sent to the mail. I came to realise that it’s a scam because they were asking more money to invest in that brokers account. MT5 platform is filled with scam brokers where traders cannot trade, I have seen many other scam brokers mentioned by other fellow comments. These brokers keep on changing their website url’s we cannot find their website tomorrow with today’s url. Please help to withdraw the amount they hold and bann these Scam brokers “ Floki Forex Ltd” which is linked with MT5 account before scamming more people in future.

    — by Arun Roshan 2 years ago

  • I became friends with a lady named Belida and we corresponded by WhatsApp. She introduced me to MT5 and I practiced for a while and then registered an account and put in what I was advised, a minimum of $5000. She pressed me to invest more but I resisted and now I need to withdraw what I’d now about $8240 towards a knee operation. I was told I had to pay $1650 taxes and commission first. I asked why they couldn’t withdraw the total and take out this figure but was told it must be paid first. I tried to pay it but whichever route I took it was rejected due to ‘incorrect credentials’. Can you please help me to take my money out directly.
    Yours sincerely
    R Henderson

    — by R Henderson 2 years ago

  • Dear Sir or ma’am, I traded using YLL and they told me to pay $8400 in taxes I did so and now they will not return my money please assist if it all possible can you convince them to release my funds

    — by Robert Costello 2 years ago

  • Hi I have use MT5 and I have account with Provident capital limited uk , at first all our trade was going smooth they ask me to withdraw all MT5 profit to put into the website account because they told me there is maintenance if I dont do it my profit will be gone so I did , now its in the dashboard in website they told me to withdraw into my wallet and I did now theyasking me to pay tax and all other member with all different fees . we allbelieve now we are being scammed . they dont give us there costumer servies number not even there real name . Please help if they are on MT5 registered broker so I hope or we all hoping they are not scam

    — by melanie anne lucion 2 years ago

  • I am scammed by the broker on MT5 platform. I still see my money on MT5 WHICH I can not withdraw. Can you please save me from being a victim of scam. As my broker is not releasing my money . My broker is ANSFX.. please revert back to me by email asap. Thanks

    — by Vishnuson sharma 2 years ago

  • I have a problem i start sell in 2,91240 and now it’s in 2,86890 but i loss i don’t know whay please reply because i don’t stop loss

    — by Beyouni 2 years ago

  • I can't withdrawal Money from my Mt 5 account

    — by Vinayak 2 years ago

  • Hello, I have a trading account with about $190,000 in it and I want to help withdraw the money because the brokerage company always makes excuses and wants me to pay more money and commission to them, and I really paid the commission

    — by Abdellatif 2 years ago

  • Sir I am waiting for reply

    — by Sanjay kumar 2 years ago

  • Scammed by suntoncapital Ltd with 27,800 usdt, need help

    — by Vilcan Iulian 2 years ago

  • Sir I am unable to withdraw the amount from my account kindly let me why and kindly resolve the issue

    — by Sanjay kumar 2 years ago

  • I'm victim of a scam. In facebook dating I get contact a woman and that claim to be business women and investment from Washington her name is "Lina". After a few days we got in contact by whatsapp in which she showed me how to use MetaTrader 5 in Demo, then convence me to use the version Absa Financial Limited my account 570546- AbsaFinancial-Live. A totals $29,647.73 was desposite from my bank account in which gain profit in MetaTrader 5 then requesting to withdraw all the profit and ask to pay the taxes in which I paid it, they freeze my account for under investigation and ask me to pay another amount of money. I start to investigate and realize I'm victim a scam. I filled a complaing at my bank and in MetaTrader 5 custumer service.

    I used a translation app. Spanish is my preferred language.

    — by Jonathan Ortiz 2 years ago

  • I'm victim of a scam. In facebook dating I get contact a woman and that claim to be business women and investment from Washington her name is "Lina". After a few days we got in contact by whatsapp in which she showed me how to use MetaTrader 5 in Demo, then convence me to use the version Absa Financial Limited my account 570546- AbsaFinancial-Live. A totals $29,647.73 was desposite from my bank account in which gain profit in MetaTrader 5 then requesting to withdraw all the profit and ask to pay the taxes in which I paid it, they freeze my account for under investigation and ask me to pay another amount of money. I start to investigate and realize I'm victim a scam. I filled a complaing at my bank and now in reporting in MetaTrader 5 custumer service.

    — by Jonathan Ortiz 2 years ago

  • After reading many others complaints it looks like we have all been taken. I invested $25K with a investment company Jiaxing Incorporated LTD. When I asked to release this money they would not do it unless I paid a commission. I know this is a scam. Is there anyway I can get this money back?

    — by Mark Shoff 2 years ago

  • I can’t find assistance anywhere when it comes to meta trader 5. I just want to make a withdrawal from it an it’s crazy because it’s literally taken me days just to get a wallet set up with my broker. I have been asking him how i to make a withdrawal for some time now and it seems like I’m always getting the run around. I see that when you click file an scroll down you will see deposit and withdrawal, but it’s greyed out so I can’t click on it I don’t know why.

    — by Ryheem 3 years ago

  • I need help on transferring my money out of the MT5.

    — by Richard Brandon Fox 3 years ago

  • I have had funds from my meta trader account stolen and I’m trying to get to the bottom of it to get my money back and get this investigated

    — by Leigham 3 years ago

  • Hello
    I have written to you before, and am desperate for a reply. I now only have 24 hours.
    I have been trading with an Analyst, and something went wrong, I lost $80,000, after having put all of my money in. It went into negative, and I am being told by my Analyst that I have until tomorrow - the 15th to pay back $9000 to MT5. I don't have this? I need to speak to someone at MT5 about this debt?
    Could you please email me as soon as it is possible?
    Thank You

    — by john ashman 3 years ago

  • Hi I just wanted to ask if my funds transferred into MT5, can the broker withdraw my funds? because the broker I'm using now is asking for a "15% international personal income tax" and froze my account until I pay this "tax" I'm afraid of being scammed. Is my funds on MT5 safe from the broker? Is there a way to ensure once I paid the "Tax" they will release my account?
    Thank you very much

    — by JIATAO CHEN 3 years ago

  • Dear sir or madam, I've been using the MT5 to trade with a broker named Treasure Forex. However when I tried to withdraw money from this broker they froze my account and asked me to pay 15% "international Personal Taxes", otherwise they will start charging 5% daily penalty after 3 days.
    Is this normal practice? they are effectively blackmailing me for 15% of my earnings to unlock my account I suspect.
    Thank you for letting me know.

    — by JIATAO CHEN 3 years ago

  • I have been connected by an agent and they have advised me my funds are sitting in my MT5 Account. Could you verify this is correct and how do I withdraw any funds since the App is not allowing me to do so since I believe it is a demo account and the funds are not realistically there.
    Please help check my account, the agent has advised me my account is under 122946 under my name Pravena Solanki and my email address pravena.solanki@redacted but my email may not have been used.
    I look forward to your prompt response.
    Thank you.

    — by Pravena 3 years ago

  • Hello
    I don't have an actual complaint, I am just trying to contact Customer Services to resolve an issue of Money I am not sure I owe. I use an analyst on the MT5 Platform. They were recommended to me by someone I don't really know that well. I accumulated around $80,000 with them over a period of months. Then it appeared I traded twice on the same Trade? I have no idea? I am new to this. I very quickly lost all my $80,000 including the $30,000 I put in. it came out saying I also owed $9,103 ? - - How is this possible? and do I really owe this? I thought there were things in place, so that you only lost what you invested. My problem is, the Analyst now says I owe MT5 $9,103, and had 3 days to pay ? now 1 day? I don't have this kind of money now ! Can you let me know who I can speak to about this please. I do not want to owe money, or have debt. I don't know where to go with this issue. Could you please please help me ? johnf.ashman@redacted
    Many thanks for your help
    John

    — by john ashman 3 years ago

  • Hello I invested in warlock market limited through MT5. They are seed a fraud. Because when I want to withdraw money . They said I have to pay 20% of total amount. Otherwise I would not be able to get the money back, please tell me how can I get my money back

    — by xiu cao 3 years ago

  • Hi,
    I already submitted an issue with one of MT5 broker center focus guide global which was later on banned on MT5 platform and since then i am not been able to login to my MT5 account no. 521220 and I have a ballance of 81000$ approximately. I made so many requests for withdrawal of my money but was denied and they asked me to submit 10% tax of total amount. I did submitted that tax amount of 8000$ but wasn't able to withdraw my money. I need sincere help from MT5 to withdraw my money as soon as possible as center focus guide global no more exist.
    I opened an another account 50500147 with mennemarket and i have a ballance of 21000$, i have made so many requests for a withdrawal but they never listen. They also demand a tax of 30% and i feel they also scammed me. MT5 is a big name in forex trading but i fail to understand as why you have too many fraud dealers affiliated with MT5? I want to make a humble request to please help and get my money back as soon as possible. I want to attach a lot of evidence and screenshots but there's no option for attaching.

    — by Mohammad Munir 3 years ago

  • Hi, I believe I am victim of a scam. First it's from a dating app from a woman that claims to be a business owner in Singapore and convinces me to deposit funds and then I get in touch with the account manager via Line but as soon as I mention I want to withdraw all the funds, he conveniently disappears. I haven't heard anything since November 4th 2021 and I'm convinced it is a scam.

    — by Eugeniy Golubev 3 years ago

  • I have a MT5 live trading account. I invented my amount in MT5 with the help of a broker named as Sichcapital. Now my Investment and profit got stucked there. And my broker is asking for tax and security deposit. I have paid the tax but they are not releasing my funds from my MT5 account. They are warning me if i don't pay the security deposit then my money will go to MT5 charity. Please help me to take my funds out of MT5. I am your generous customer.

    — by Joy Mukherjee 3 years ago

  • Helo how can I withdraw money for MT5 account please give me ideas.

    — by KHATTRI CHOODAMSNI 3 years ago

  • Sir I want to withdraw money but I tried my money is not withdraw so please withdraw my money. I hope you will not turn down my request.
    Thanks

    — by Muhammad Latif 3 years ago