Contact Ba Customer Service

Why should I report an Issue with Baby Shark TV: Songs & Stories?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SMARTSTUDY PINKFONG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Had to unistall one star.so what's wrong it's really quiet when I put on turn up volume can't hear it but the problem is I cannot see it the screen goes black I can't see any characters I can't see any CC words and it's just a problem thank you for listening to my comments.

2. I want a refund!!!Lovely 🌹😍 app for kids It's an amazing 🤩😍 app for kid's to learn faster Thanks for creating such a beautiful appUpdates app and no longer works with my device daughter is very disappointed.

3. BUT ONE PROBLEM THIS APP ISN'T OPENING WHEN I AWAYS ONE TIHS APP IT AWAYS SAYS "BABY SHARK TV HAS SHOPPED" SO THIS APP LOOK AMEZING BUT IT'S NOT AMEZING AT ALL.

4. 😀😀😀My daughter loves this app and asked if she could have it, I tried subscribing but only allows the free items even after waiting for 3 days for it to "process".

5. Anyways i believe it is a fantastic appIm paying the subscription and when I download the app in the new tablet is not working, I cant see the videos.

6. You can just go on youtube and watch it, so you can save a lot of money.Paid, paid, and paid.. Yes you need to subscribe / pay to watch more video.

7. Help so we can actually use the full app.Well it is very simple the app is not functioning i can only see black but i can hear whatever is been said .

8. Seemed awesome but no way to pin the screen to keep my baby from closing it.

9. Please in a humble heart correct it i know that it is a good app and if it is not rectified it will be destroyed so it up to you to do your part 🙏🙏🙏🙏.

10. Have to hit back two times on back botton is ok but the home button and opened applications botton are not and he ckicks out of the app every time.

11. Use to be a great app for kids now it will be removd off her tablet!!!THIS SO AMEZIN APP.

1. Fix Ba Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ba: Restarting the app will resolve most errors.
2. Update the Ba App. Here is how:
   1. On Android goto PlayStore » Search for "Ba" » Open Baby Shark TV: Songs & Stories » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ba » click "UPDATE".
3. Clear Baby Shark TV: Songs & Stories app cache: Clearing cached data will force your app to retrieve the latest data directly from Ba servers.
   1. On Android, goto Settings » Apps » Select "Baby Shark TV: Songs & Stories" » click Storage » click "Clear Cache".
4. Check Ba app permissions. If any of these permissions required to use your device's features are disenabled, Ba might not work.
5. Uninstall and reinstall Ba. If nothing else has worked, completely uninstall Ba then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ba not working

2. Fix Ba Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ba be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ba not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ba may not be able to connect to the Internet when running in the background.