Contact Ba Customer Service

Why should I report an Issue with BabyTV - Kids Videos & Songs?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BabyTV to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Putting on a new episode of something approximately every 5 minutes is not something I want to be doing.The app seems to have a lot content once you subscribe to the service, but the player itself seems to be lacking some key functionalities, such as: - access to scheduled programming, so that you can have the same behavior as when viewing in a cable tv - ability to create multiple playlists - ability to create playlists of shows with randomized episodes (meaning you'd choose a list of shows, and each would show a random episode) - ability for continuous play when casting to tv.

2. But besides that, I was really happy with the application and also would certainly recommend it to others.Fab UNTIL update that's just hit! My autistic child loved the app, and it is suddenly portrait mode, huge images, won't rotate unless you unlock a mini player, and he has access to log in settings, which were previously inaccessible, and he cannot use it the same way, by pressing and holding to leave the programme or pause and he is so upset/frustrated.

3. Only 1of2 apps he usesThanks for changing the whole App and layout!!!!! My autisic child who is non verbal will not know how to use the new version and as the layout is different will upset her very much! I will be stopping my subscription with youI can't get streaming in non-english languages to work on android TV.

4. As this issue is not really resolved with silly excuses given, I am unsubscibing to this app.This had all the promise of being the next best thing to having the BabyTV channel, however the irritation from it not working correctly unfortunately outweighs paying for a subscription.

5. Also, why is there no free trials or 6/12 month subscription on Android when there is on iPhone? Good app though.Absolute rip off.

6. I get having to hold the button for 2 seconds, but why is there a time limit, and why can I only pause, stop, or restart? No rewind or fast forward? Your app on Roku has rewind and fast forward.

7. Unfortunately after this latest update, it shows "unable to play video" each time I clicked on them.

8. Also, on Roku, the Songs and Rhymes mixes 1-5 and the K-Z episodes of Charlie & the Alphabet are free, but on here they are paid.

9. Currently the app doesn't work at all, it just loads the initial screen, and prior to this I found that I am unable to create my own playlist and cast.

10. Here's the wrinkle as to why I changed my review from 1 star to 4: This is really good programming for toddlers.

11. We downloaded it because itvwas free but everything is locked until you purchase the free trial.

1. Fix Ba Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ba: Restarting the app will resolve most errors.
2. Update the Ba App. Here is how:
   1. On Android goto PlayStore » Search for "Ba" » Open BabyTV - Kids Videos & Songs » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ba » click "UPDATE".
3. Clear BabyTV - Kids Videos & Songs app cache: Clearing cached data will force your app to retrieve the latest data directly from Ba servers.
   1. On Android, goto Settings » Apps » Select "BabyTV - Kids Videos & Songs" » click Storage » click "Clear Cache".
4. Check Ba app permissions. If any of these permissions required to use your device's features are disenabled, Ba might not work.
5. Uninstall and reinstall Ba. If nothing else has worked, completely uninstall Ba then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ba not working

2. Fix Ba Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ba be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ba not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ba may not be able to connect to the Internet when running in the background.