Contact Sésamo TV Customer Service

Why should I report an Issue with Sésamo TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 01Digital to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Good app with great content.

1. Fix Sésamo TV Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sésamo TV: Restarting the app will resolve most errors.
2. Update the Sésamo TV App. Here is how:
   1. On Android goto PlayStore » Search for "Sésamo TV" » Open Sésamo TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sésamo TV » click "UPDATE".
3. Clear Sésamo TV app cache: Clearing cached data will force your app to retrieve the latest data directly from Sésamo TV servers.
   1. On Android, goto Settings » Apps » Select "Sésamo TV" » click Storage » click "Clear Cache".
4. Check Sésamo TV app permissions. If any of these permissions required to use your device's features are disenabled, Sésamo TV might not work.
5. Uninstall and reinstall Sésamo TV. If nothing else has worked, completely uninstall Sésamo TV then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sésamo TV not working

2. Fix Sésamo TV Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sésamo TV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sésamo TV not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sésamo TV may not be able to connect to the Internet when running in the background.