Contact Pinkfong Ba Customer Service

Why should I report an Issue with Pinkfong Baby Shark Phone Game?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SMARTSTUDY PINKFONG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Can't even get my money back!!!Quick tip to anyone who's using this app: Did you know that when you're talking to Baby Shark... Well, you're not! If you go to the File Manager (My Files, File Manager, same thing) and click on kr.co.smartstudy.singingphone_android_googlemarket in the data folder, then click on the files folder, then my_app_data, and click on the dlc folder, they're just MP4 videos! Well, what do you know?I really do like this app and my little loves it.

2. But I checked in the app because I recently had to re- login to all my accounts but it says I've purchased it too so I don't know what the issue is.It is quite enjoyable for my daughter and she adores baby shark! But I think you should add more mini games and make the figures (baby shark) interact like talking or something like that.

3. Whenever I open, it's just a black screen and after a long time I get a message saying connection to server failed, downloading file at least once required.

4. Anyways keep up the good work!Pinkfong makes enough money from me and everyone else that they could make and app for little kids without pop up ads.

5. My device probably had some problems, or this rating should be sent to the pinkfong community.The game is fine, l think its absolutely RIDICULOUS that you have ads at the bottom and some that pop up constantly.. It frustrates my kid so much.

6. I would pay to remove them but have a hard time giving money when they design such an unsafe app for littles.

7. You already actively market toys in your videos, just do that here so our kids aren't constantly clicking on ads and getting frustrated.

8. However I love how it seems like you're truly facetiming with baby shark and how you can't just exit the app by accident.

9. They don't realize the box at the bottom will take them away from the app.After I paid for the app to get rid of the dumb ads, the app doesn't work anymore.

10. Why does this app have ads? Aren't there laws against advertising to children under 13.

11. I just wish there were more "games" in the phone than just puzzles and rearranging photos.

1. Fix Pinkfong Ba Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pinkfong Ba: Restarting the app will resolve most errors.
2. Update the Pinkfong Ba App. Here is how:
   1. On Android goto PlayStore » Search for "Pinkfong Ba" » Open Pinkfong Baby Shark Phone Game » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pinkfong Ba » click "UPDATE".
3. Clear Pinkfong Baby Shark Phone Game app cache: Clearing cached data will force your app to retrieve the latest data directly from Pinkfong Ba servers.
   1. On Android, goto Settings » Apps » Select "Pinkfong Baby Shark Phone Game" » click Storage » click "Clear Cache".
4. Check Pinkfong Ba app permissions. If any of these permissions required to use your device's features are disenabled, Pinkfong Ba might not work.
5. Uninstall and reinstall Pinkfong Ba. If nothing else has worked, completely uninstall Pinkfong Ba then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pinkfong Ba not working

2. Fix Pinkfong Ba Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pinkfong Ba be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pinkfong Ba not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pinkfong Ba may not be able to connect to the Internet when running in the background.