Contact SOCASH Customer Service

Why should I report an Issue with SOCASH: Withdraw money at shop?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of soCash Pte Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. So far, we’ve partnered with leading global banks including DBS Bank, POSB Bank, Standard Chartered Bank, and ICBC Bank.

2. Imagine walking into the closest shop, a 7-Eleven, popping into the cafe next door, or making a pit-stop at the grocery store down the street.

3. Discover the easier way to withdraw money & earn Rewards & Deals from 50+ of your favourite brands. 1.

4. Socash IS NOT a remittance business and does not carry out a remittance service. 2.

5. We’re bridging the gap between you and your bank.

6. With every transaction, earn Deals from 50+ of your favourite brands.

7. Get $6 cashback when you download for SOCASH with promo code “HI5”.

8. We’ve turned them all into ATMs, so you can easily withdraw money from just about anywhere, anytime.

9. But why take our word for it, download SOCASH for free in just a few clicks.

10. Just look for the closest cash register!

11. More banks are joining our network soon. Stay tuned!

1. I tried pressing back, cleared cache and uninstalled the program and yet it will still take me back to the last payment after I installing really really frustrating.....Great app but crashes about half the time while trying to withdraw cash from outlets and payment cannot go through.

2. I had to argue with one of them last night to get my money, even though i have already paid socash.Honestly hands down the number one cash withdrawal app for me.

3. And last but not least, the freecash of course! Imagine someone giving you away free money just to use a service that is convenient and reliable! Keep up the good work SoCash.

4. How shop is no longer a partner but still listed and...could generate a ticket number!!! Amazing! 👎👎👎Very un-transparent and inconsistent with their promotions and rewards programme, it gives you the feeling like they are hiding something.

5. Needed more cash, did a 2nd transaction, it didn't allow me to select amount and went straight to my bank's sign in page.

6. Easy to use user interface coupled with the fact that there are so many locations to withdraw cash from no matter where you are in Singapore.

7. Secondly, ability to withdraw money not just from ATMs.Couldn't understand the use of the app until recently and thus miss out the referral promo.

8. Use begrudgingly.Really need to fix the issue that if you enter the wrong bank account it won't let you go back and change payments, it just keeps on taking back to the send security number to phone screen.

9. The main draw of the app is the ability to withdraw money from convenience stores for less than face value.

10. no info can be found, when you expect the promotion icon to reveal at least some info? #basic function is missing.Convenient to make withdrawal.

11. Biggest drawback is that sometimes the shopowners (who you withdraw your money from) are aggressive and uncooperative.

1. Fix SOCASH Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SOCASH: Restarting the app will resolve most errors.
2. Update the SOCASH App. Here is how:
   1. On Android goto PlayStore » Search for "SOCASH" » Open SOCASH: Withdraw money at shop » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SOCASH » click "UPDATE".
3. Clear SOCASH: Withdraw money at shop app cache: Clearing cached data will force your app to retrieve the latest data directly from SOCASH servers.
   1. On Android, goto Settings » Apps » Select "SOCASH: Withdraw money at shop" » click Storage » click "Clear Cache".
4. Check SOCASH app permissions. If any of these permissions required to use your device's features are disenabled, SOCASH might not work.
5. Uninstall and reinstall SOCASH. If nothing else has worked, completely uninstall SOCASH then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SOCASH not working

2. Fix SOCASH Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SOCASH be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SOCASH not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SOCASH may not be able to connect to the Internet when running in the background.