Published by Perpay Inc. on Aug 18, 2023

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Why should I report an Issue with Perpay - Shop and Build Credit?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Perpay Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Perpay - Shop and Build Credit

1. We're dedicated to building simple, transparent, and inclusive financial products that improve the lives of our members.

2. Perpay is the all-in-one shopping app making it easy to buy your favorite brands, pay over time, & build credit along the way.

3. Join our community of 6+ million members today.

Perpay Customer Insights

1. No option to just pay by card without contacting customer support.Per pay can be useful if you want to purchase items and have bad credit as the payments are deducted from your paychecks however BEWARE that all items cost at least several hundred dollars more than you can buy them elsewhere... that is often the price you pay with poor credit.

2. Don't throw away your money unless you really feel like it's your only option.Awesome program, saved Christmas! Great selection of items to buy and your credit limit goes up quickly after a few payments.

3. And you pay them back in payments.Really annoying that I can't "heart" or add items I want to buy to a wish list so I can go back to the specific item instead of having to scroll through everything again a week later when I'm able to purchase it.

4. Payments are very easy to make and they have a great selection of items with more and more being added.

5. Shipping fees are outrageous ranging from the lowest I've seen is $10 for small items and regular from $20-$60 per item.

6. Also you need to setup direct deposit to make your payments which is just silly, as it takes a week or two for most payroll departments to even process a new direct deposit.

7. They prob don't want you to know this but you can lower the amount of your direct deposit and they still count it as on time payments.

8. Bad first impression, the selection isn't worth it either.Very convenient way to purchase items.

9. I had an item that had a old cigarette butt in the package but couldn't return because I had already opened the box.Horrible customer service.

10. My biggest complaint with them though (and it is a real problem) is that they have no customer service whatsoever! There is no phone number to call and no way to contact them.

11. I did receive my item but have been trying to pay off my account and evertime I do another 2 dollars magically appear that has to be paid before I can close the account even though it's not just another monthly charge.

Steps to Troubleshoot & Fix Perpay Issues

1. Fix Perpay Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Perpay: Restarting the app will resolve most errors.
  2. Update the Perpay App. Here is how:
    1. On Android goto PlayStore » Search for "Perpay" » Open Perpay - Shop and Build Credit » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Perpay » click "UPDATE".
  3. Clear Perpay - Shop and Build Credit app cache: Clearing cached data will force your app to retrieve the latest data directly from Perpay servers.
    1. On Android, goto Settings » Apps » Select "Perpay - Shop and Build Credit" » click Storage » click "Clear Cache".
  4. Check Perpay app permissions. If any of these permissions required to use your device's features are disenabled, Perpay might not work.
  5. Uninstall and reinstall Perpay. If nothing else has worked, completely uninstall Perpay then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Perpay not working


2. Fix Perpay Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Perpay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Perpay not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Perpay may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • No longer have access to this account. Would like to reopen under stephenobar2@redacted.

    — by Stephen Obar 2 years ago

  • I would like to delete my account. I no longer want to order anything from here.

    — by Anna Phipps 2 years ago