Published by Amber AI Limited on Nov 14, 2024

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Why should I report an Issue with WhaleFin: Prime Crypto Service?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Amber AI Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About WhaleFin: Prime Crypto Service

1. Up to $100 million insurance coverage on crypto. (*Including both direct and indirect insurance coverage, which are subject to the terms, conditions and exclusions under the relevant insurance policies and agreements. • On WhaleFin, you can secure your account through numerous first-rate safety measures, including 2FA settings. • WhaleFin is SOC 2 Type II certified by Deloitte – the gold standard of security in the financial industry. • LITE version for beginners: Switch between WhaleFin Lite and Pro to meet your needs.

2. WhaleFin is the flagship product of Amber Group, a leading FinTech company backed by world-class investors including Sequoia Capital, Temasek, Paradigm, Tiger Global Management, Dragonfly Capital, Pantera Capital, Coinbase Ventures, and Blockchain. com, achieving US$1 trillion in trading volume.

3. With more than $1 trillion in trading volume, WhaleFin is trusted by over 1 million users in 150+ countries. • Swap BTC, ETH, USDT, and many other tokens at a ultra-competitive, real-time price thanks to WhaleFin’s smart routing technology. • Optimize your investment performance with WhaleFin’s free investment tools.

4. Crypto beginners can invest and trade coins easily on WhaleFin Lite, while sophisticated traders can access advanced trading options and functionalities on WhaleFin Pro. • Mobile-first: Trade cryptocurrency anytime, anywhere, with a user-friendly interface that adapts well to mobile and desktop devices.

5. Minimize risk and improve the quality of your crypto trades. • Partners with leading institutional-grade custodians, including FireBlocks, WhaleFin ensures the highest security standards to provide a crypto vault for your digital assets.

6. WhaleFin is the all-in-one crypto platform to buy, sell, trade, and earn crypto.

7. Please note that the availability of the products and services on the WhaleFin App is subject to jurisdictional limitations and regulatory requirements.

8. Easily swap multiple coins such as BTC, ETH, DAI, ATOM, LINK, EOS, BAT, USDT, HUSD and many more!

9. WhaleFin may not offer certain products, features, and/or services on the WhaleFin app in certain jurisdictions due to potential or actual regulatory restrictions.

WhaleFin Customer Insights

1. When it comes to features, I believe it is good, quiet, and not terrible because it is very recognizable, and I hope this app obtains more investment and is helpful to new users.

2. Guys, great performance!Nice Apps good job fiat withdrawal please it is easy to transfer moneyIt's easy to use, and the directions are straightforward.

3. It provides features that allow you to securely store your funds, keep them safe, and pay lower fees.

4. The user interface is visually appealing, the icons are intuitively constructed, and switching from Beginner to Pro is as simple as tapping.

5. Significantly higher than the bank! The cost and fees associated with purchasing cryptocurrency are minimal and clear.Great UI, but terrible to trade crypto.

6. This app exchange has a plethora of features, a user-friendly interface, and is simple to use.

7. Never had a problem, beginning with the user interface, which is very family friendly, and the color scheme, which is quite pleasing to the eye.

8. Why is it the minimum deposit is a huge amount? For example, ung USDS, formerly i can deposit a dollar, but now, you need to deposit 10000 dollars.

9. Very useful and excellent app.This app endears to me because it is visually interesting, and I was quickly verified.

10. The spread is wild nearly 5% average.This software attracts to me because it is simple to use and I was quickly verified.

11. I haven't gotten into investing yet because I'm still learning about the many lucrative possibilities available as well as the current crypto-trends that are plummeting.

Steps to Troubleshoot & Fix WhaleFin Issues

1. Fix WhaleFin Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart WhaleFin: Restarting the app will resolve most errors.
  2. Update the WhaleFin App. Here is how:
    1. On Android goto PlayStore » Search for "WhaleFin" » Open WhaleFin: Prime Crypto Service » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WhaleFin » click "UPDATE".
  3. Clear WhaleFin: Prime Crypto Service app cache: Clearing cached data will force your app to retrieve the latest data directly from WhaleFin servers.
    1. On Android, goto Settings » Apps » Select "WhaleFin: Prime Crypto Service" » click Storage » click "Clear Cache".
  4. Check WhaleFin app permissions. If any of these permissions required to use your device's features are disenabled, WhaleFin might not work.
  5. Uninstall and reinstall WhaleFin. If nothing else has worked, completely uninstall WhaleFin then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing WhaleFin not working


2. Fix WhaleFin Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make WhaleFin be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to WhaleFin not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, WhaleFin may not be able to connect to the Internet when running in the background.

Reported Issues