Contact image.canon Customer Service

Why should I report an Issue with image.canon?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Canon Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Connecting your Wi-Fi compatible Canon camera to the image. canon service will allow you to seamlessly upload all your images and movies in their original format and quality and access them from the dedicated app or a web browser – and automatically forward them to your computer, mobile devices, and third party services.

2. Sorted images can be transferred to 3rd-party services or a PC. Connect image. canon to your Google Photos, Google Drive, Adobe Photoshop Lightroom, Frame. io or Flickr account and automatically transfer your compatible images and movies. Access your image. canon images from the app and any compatible web browser.

3. The library of reduced resolution images is ideal for sharing with friends and family over messenger and social media apps or printing with Canon portable printers. *A thumbnail is a compressed image of up to 2,048 px for display in the app. *If this service is not used for 1 year, all of the images will be deleted regardless of their expiration date.

4. You can upload all of the images you have taken to image. canon cloud in original data and save for 30 days.

5. If you create the sorting rules in advance on image. canon, uploaded images from your Canon camera can be automatically sorted on image. canon.

6. image. canon is a cloud service designed to ease your imaging workflow, whether you are a professional, enthusiast, or casual user.

7. Although the original data will be automatically deleted after 30 days, the display thumbnails will remain.

8. If you don't agree to the software license agreement or can't log in to an app, try setting Chrome as your default browser on your phone.

1. Immediate issues on first use: - App only allows one limited level of zoom into images, pinch-to-zoom any further than this and the zoom level snaps back when you remove your fingers - App only works in portrait mode, quite a big oversight for a photo application, meaning landscape photos don't display across the full screen - No options for number of thumbnails shown, my 8" tablet only shows six images at once, this seems to be set for a small phone screen - Doesn't seem to be any way to select multiple photos at the same time, e.g. for deleting, emailing or sending to other services.

2. Typical large corporate trying to fix a problem which wasn't there, probably to force a purchase of a new system.I had only just bought my PowershotXS which is a great camera, but purchase was swayed by the easy transfer of images!While I like the cloud service Canon offers, this app only does the bare minimum.

3. - The app seems to have access to my Gmail address book, I guess I must have granted permission for this when signing into the app with my Google account but I would like an easy way to revoke this choice.Agree that new App is a problem, Tried many times to sign in on mobile but always Failed to Log in comes up.

4. It lists Google Drive and YouTube as connected services, but there's no option to use them.Terrible. It says it's downloading pictures from camera but doesn't say to where.

5. There are many cloud providers out there so why so few of the big ones represented - my Canon scanner supports them so why not my camera?There is no way to make to app connect to my camera.

6. Too bad Canon can't create a good app to move pictures from camera to smartphone.Very bare bones app.

7. When I first opened it, my Canon 6D Mark II was already listed, and I can see no way to make it access the camera and do anything.

8. First rate camera & 3rd app.My camera shows up as a device but it won't connect to my phone or to anything.

9. Who thought this was a good idea, auto transfer to flicker and Google fail 100% of the time.

10. The worst app, do not get it, CANON has end of lifed the great IMAGE GATEWAY replaced it with a flawed app that is not fit for purpose.

11. I'm able to connect, but it's such a turn off that I usually end up removing the SD card & manually transfer the images.

1. Fix image.canon Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart image.canon: Restarting the app will resolve most errors.
2. Update the image.canon App. Here is how:
   1. On Android goto PlayStore » Search for "image.canon" » Open image.canon » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for image.canon » click "UPDATE".
3. Clear image.canon app cache: Clearing cached data will force your app to retrieve the latest data directly from image.canon servers.
   1. On Android, goto Settings » Apps » Select "image.canon" » click Storage » click "Clear Cache".
4. Check image.canon app permissions. If any of these permissions required to use your device's features are disenabled, image.canon might not work.
5. Uninstall and reinstall image.canon. If nothing else has worked, completely uninstall image.canon then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing image.canon not working

2. Fix image.canon Server issues & Internet Connection

1. Check network connection: An unstable Internet will make image.canon be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to image.canon not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, image.canon may not be able to connect to the Internet when running in the background.