Published by Canon Inc. on Oct 2, 2023

Report an issue with Canon Print Service.
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Why should I report an Issue with Canon Print Service?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Canon Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Canon Print Service

1. It can print from smart phones and tablets using Canon printers connected to wireless networks. * Items that can be set vary depending on the printer you are using. *When opening the app, if you are asked to grant permission for notifications, please tap "Allow".

2. You need to activate the Canon Print Service for printing using it.

3. Canon Print Service is software that can print simply from the menus of applications that support Android's printing subsystem.

4. The Canon Print Service is not activated immediately after installation.

5. Activate it using one of the following methods. - Tap the icon displayed in the notification area immediately after installation, and activate the service in the displayed settings screen. - Tap [Settings] > [Printing] > [Canon Print Service], and activate the service in the displayed settings screen. * If you are using a mobile terminal with Android 7 or later installed, the service is automatically activated after installation. - Terminals with Android 4. 4. 2 (KitKat) or later installed.

Canon Print Service Customer Insights

1. App doesn't remember two sided printing setting which can be improved.It connects to the printer, but won't print anything but picture files.

2. Made it possible for me to print from my Samsung Tab A and Galaxy S9 Android devices to our 7 year old Canon MG5420 printer.

3. The app runs behind the scenes on my phone without adding an actual app icon to my menu, which at first confused me and I now see as a helpful feature since I can choose to print directly from the source of what I am trying to print (i.e. website, document, screen).Works well when the app can be seen in share options.

4. When printing from my phone, my printer behaves strangely - stopping in the middle of a job, momentarily, before continuing to print.

5. Sometimes my phone says it doesn't detect a printer, sometimes it does.

6. I finally get it to connect and when I try to print, it tells me that the printer isn't responding.

7. Somehow they made it worse.(Imagine that!) Alone with printer errors, it's also blocking other computers from printing.

8. Fix those issues and I will add a 4th star to my review.Basically, it's usless! Every! Every time I use it, says the printer is not available or blocked.

9. Also, it does not allow duplex printing (greyed out) even though the printer has that capability.

10. And to be clear, the actual physical printer is awesome, but the app is broken.Printer has continuous network connection problems.

11. Anytime I try to print a PDF or other type of document file, it either "prints" a blank page, or it prints SOOOO faint that it's useless.

Steps to Troubleshoot & Fix Canon Print Service Issues

1. Fix Canon Print Service Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Canon Print Service: Restarting the app will resolve most errors.
  2. Update the Canon Print Service App. Here is how:
    1. On Android goto PlayStore » Search for "Canon Print Service" » Open Canon Print Service » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Canon Print Service » click "UPDATE".
  3. Clear Canon Print Service app cache: Clearing cached data will force your app to retrieve the latest data directly from Canon Print Service servers.
    1. On Android, goto Settings » Apps » Select "Canon Print Service" » click Storage » click "Clear Cache".
  4. Check Canon Print Service app permissions. If any of these permissions required to use your device's features are disenabled, Canon Print Service might not work.
  5. Uninstall and reinstall Canon Print Service. If nothing else has worked, completely uninstall Canon Print Service then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Canon Print Service not working


2. Fix Canon Print Service Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Canon Print Service be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Canon Print Service not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Canon Print Service may not be able to connect to the Internet when running in the background.

Reported Issues