contact Canon Camera Connect

Contact Canon Camera Connect

App by Canon Inc.




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Why should I report an Issue with Canon Camera Connect?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Canon Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



Canon Camera Connect Features and Description

{Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet. By connecting to a camera with Wi-Fi (direct connection or via wireless router), this application provides the following features: ・Transfer and save camera images to a smartphone. ・Remote shoot with live view imaging of the camera from a smartphone. This application also provides the following features for compatible cameras. ・Acquire location information from a smartphone and add it to the images on the camera. ・Switch to a Wi-Fi connection from pairing status with a Bluetooth enabled camera (or from touch operation with an NFC enabled camera) ・Remote release of the camera shutter with a Bluetooth connection. *For compatible models and features, please refer to the following website. https://global.canon/cca/ -System requirement ・Android 6.0/7.0-7.1/8.0-8.1/9.0/10.0/11.0 -Bluetooth System Requirement For Bluetooth connection, the camera needs to have a Bluetooth function, and your Android device needs to have Bluetooth 4.0 or later (supports Bluetooth Low energy technology) and the OS needs to be Android 5.0 or later. -Supported Languages Japanese/English/French/Italian/German/Spanish/Simplified Chinese/Russian/Korean/Turkish -Compatible File Types JPEG、MP4、MOV ・Importing original RAW files is not supported (RAW files are resized to JPEG). ・MOV files and 8K movie files shot with EOS cameras cannot be saved. ・HEIF (10 bit) and RAW movie files shot with compatible cameras cannot be saved. ・AVCHD files shot with Camcorder cannot be saved. -Important Notes ・If application does not operate properly, try again after shutting down the application. ・This application is not guaranteed to operate on all Android devices. ・In the case of using Power Zoom Adapter, please set the Live View function to ON. ・If the OS network confirmation dialogue appears when connecting the device to the camera, please place a checkmark in the checkbox to make the same connection from the next time. ・The images may include your personal information such as GPS data. Be careful when posting images online where many others can view them. ・Visit your local Canon Web pages for more details.

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