Published by Canon Inc. on Sep 12, 2023

Report an issue with Canon Camera Connect.
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Why should I report an Issue with Canon Camera Connect?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Canon Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Canon Camera Connect

1. For Bluetooth connection, the camera needs to have a Bluetooth function, and your Android device needs to have Bluetooth 4. 0 or later (supports Bluetooth Low energy technology) and the OS needs to be Android 5. 0 or later. ・Importing original RAW files is not supported (RAW files are resized to JPEG). ・MOV files and 8K movie files shot with EOS cameras cannot be saved. ・HEIF (10 bit) and RAW movie files shot with compatible cameras cannot be saved. ・AVCHD files shot with Camcorder cannot be saved. ・If application does not operate properly, try again after shutting down the application. ・This application is not guaranteed to operate on all Android devices. ・In the case of using Power Zoom Adapter, please set the Live View function to ON. ・If the OS network confirmation dialogue appears when connecting the device to the camera, please place a checkmark in the checkbox to make the same connection from the next time. ・The images may include your personal information such as GPS data.

2. This application also provides the following features for compatible cameras. ・Acquire location information from a smartphone and add it to the images on the camera. ・Remote release of the camera shutter with a Bluetooth connection. *For compatible models and features, please refer to the following website.

3. Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet. ・Transfer and save camera images to a smartphone. ・Remote shoot with live view imaging of the camera from a smartphone.

4. Be careful when posting images online where many others can view them. ・Visit your local Canon Web pages for more details.

Canon Camera Connect Customer Insights

1. On a serious note I've had this app on various different phones on and off the past eightish years, always hoping "maybe this time it will work!" After dusting off my powershot sx720, I decided to give Canon Camera Connect another chance for old times' sake, and I wasn't sure whether to trust the immediate good luck I had this time around or not, but after a few days, I have yet to have a single failed command.

2. What's so sad/discouraging is that it seems other customers are having the same problem yet NO response/resolution! C'mon Canon!!After an hour and a half of trying to get my camera connected to the app, I finally got it to connect to my phone and started to import my pictures.

3. Frustrating experience after spending so much for the Canon body.Tried for an hour to register a camera 0 luck.

4. This is the last straw with Canon products, you lost a customer.Pointless. My camera used to connect easily to my smartphone.

5. One extremely nice feature is that I was able to install the most recent firmware upgrade just using my phone and the app on my phone... no need to connect to a computer and download it like before.

6. I tried both the cameras network and my home network with out any ability to register the camera with the phone.

7. I've tried disconnecting/reconnecting along with switching the wifi to a wireless modem instead of the camera's internal wifi.

8. I use camera connect with a Google pixel 7 pro and a Canon R5.

9. I spent an hour trying to register my camera to no luck.

10. it's absolutely infuriating.I used the app for the past 6 years for transfer of a few shots with out the need to connect the memory card but now it's completely useless.

11. It's still not working, and honestly, after spending almost three hours trying to fix this, it's not worth it.My bad, it actually works just fine when going through the Bluetooth route.

Steps to Troubleshoot & Fix Canon Camera Connect Issues

1. Fix Canon Camera Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Canon Camera Connect: Restarting the app will resolve most errors.
  2. Update the Canon Camera Connect App. Here is how:
    1. On Android goto PlayStore » Search for "Canon Camera Connect" » Open Canon Camera Connect » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Canon Camera Connect » click "UPDATE".
  3. Clear Canon Camera Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from Canon Camera Connect servers.
    1. On Android, goto Settings » Apps » Select "Canon Camera Connect" » click Storage » click "Clear Cache".
  4. Check Canon Camera Connect app permissions. If any of these permissions required to use your device's features are disenabled, Canon Camera Connect might not work.
  5. Uninstall and reinstall Canon Camera Connect. If nothing else has worked, completely uninstall Canon Camera Connect then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Canon Camera Connect not working


2. Fix Canon Camera Connect Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Canon Camera Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Canon Camera Connect not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Canon Camera Connect may not be able to connect to the Internet when running in the background.

Reported Issues