Published by Codefied Inc. on Nov 18, 2024

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About Housecall Pro

1. Housecall Pro is the #1 rated field service management platform built to help run & grow your home services business from the palm of your hand.

2. Want to learn how our new powerful features can help grow your business?

3. Save hours a week by going paperless, so you can work on your business, not just for your business.

4. Upgrades to a paid subscription are through an in-app purchase.

5. Housecall Pro has powered up!

6. Call us today at 858-842-5746!

7. There are 3 different plans, starting at $49/month, that are flexible to your business’ needs.

Housecall Pro Customer Insights

1. using it for a year, one thing I feel would be massive improvement would be the ability to create/edit inventory items on mobile without creating a work order.

2. You can not see the messages they auto generate and sendIf you are connected to wifi is the only time this app works well and even then the likelihood of your photos uploading is slim, as a tech that uses this app day in and day out I'm struggling to find a reason to stick with this program.

3. We need the photos to upload everytime and the app to work even if I don't have full bars...I have been using HouseCall Pro for about a year now.

4. Most of the time you have to use a " work around " using the mobile website that literally says not optimized for mobile and is extremely difficult to navigate instead of the app.

5. Kind of annoying to have to call my boss to have him do it on his phone because they clearly pay more attention to the IOS app than the Android app.Our company has been using this app for almost 2 years.

6. Invest in a different app, I could go on and on and on about complaints with this app.We have been using it for years waiting to see the hype.... But honestly it's a mediocre system at best that still isn't ready for the public.

7. Customer service is easy to connect with for training and issues--but most of our issues are training and lack of confidence by my technicians on how to do what they want (they are not tech savvy).

8. Also being able add pics to items from mobile since using pic from phone is easier than loading to pc the web.

9. As I'm usually on the field, I don't have an office or desk and only use the mobile app, so being able to do this all in the field would be a massive help.It works well overall.

10. Its been freezing and i have to restart it sevral time to see where to go next and I have had the office turn off all settings i can see then turn them back on.

11. Main issue I'm having is the fact that I cannot add a new job because the list of clients that my job can see in his iPhone is not displayed on my Samsung; it always gives me the option to add a new customer and not the option to select one from the list.

Steps to Troubleshoot & Fix Housecall Pro Issues

1. Fix Housecall Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Housecall Pro: Restarting the app will resolve most errors.
  2. Update the Housecall Pro App. Here is how:
    1. On Android goto PlayStore » Search for "Housecall Pro" » Open Housecall Pro » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Housecall Pro » click "UPDATE".
  3. Clear Housecall Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from Housecall Pro servers.
    1. On Android, goto Settings » Apps » Select "Housecall Pro" » click Storage » click "Clear Cache".
  4. Check Housecall Pro app permissions. If any of these permissions required to use your device's features are disenabled, Housecall Pro might not work.
  5. Uninstall and reinstall Housecall Pro. If nothing else has worked, completely uninstall Housecall Pro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Housecall Pro not working


2. Fix Housecall Pro Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Housecall Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Housecall Pro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Housecall Pro may not be able to connect to the Internet when running in the background.

Reported Issues